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GPU Issues when in develop module - Lightroom Classic

New Here ,
Apr 24, 2020

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Hi All,

 

I need your collective help with an strange and frustrating issue.

 

Very suddenly last night after importing a batch of photos, I noticed that when trying to do some preliminary edits in lightrooms develop module, a bunch of red/green/black/blue colored blocks would appear all over the image. See screen shot for reference.

 

At no time prior to last night did I ever encounter such an issue and for the last month or so I have been using lightroom/photoshop on a daily basis.

 

I checked that my Display driver was upto date (GeForce GTX 1050ti). it was not so I installed the updated version (445.87), however the issue persisted.

 

I decided to disable GPU acceleration to see if made any difference as the issue was limited to the Develop Module. It corrected the issue, however I don't consider this as a final solution, just a temporary work-around.

 

While creating the attached Screen Shot in Photoshop, I noticed that the same thing happens when in Photoshop. Unfortuately when disabiling GPU support in photoshop there is a noticeable performace decline, so again I would prefer not to have to resort to this quick fix.

 

I spoke to Adobe Support and they were massively unhelpful. 1 hour and a half online only to be told the my Graphics Card is not supported. Even though it is and has been working perfectly since 2018. After presenting this information to them they simply ignored any further chat communication.

 

Anyone got any ideas as to what could be the issue. Is it possible its a hardware fault that only happens during Lightroom/Photoshop usage?

 

Any help on the above would be appreciated.

 

All the best,

 

Patrick

 

 

test 1.jpg

 

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GPU Issues when in develop module - Lightroom Classic

New Here ,
Apr 24, 2020

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Hi All,

 

I need your collective help with an strange and frustrating issue.

 

Very suddenly last night after importing a batch of photos, I noticed that when trying to do some preliminary edits in lightrooms develop module, a bunch of red/green/black/blue colored blocks would appear all over the image. See screen shot for reference.

 

At no time prior to last night did I ever encounter such an issue and for the last month or so I have been using lightroom/photoshop on a daily basis.

 

I checked that my Display driver was upto date (GeForce GTX 1050ti). it was not so I installed the updated version (445.87), however the issue persisted.

 

I decided to disable GPU acceleration to see if made any difference as the issue was limited to the Develop Module. It corrected the issue, however I don't consider this as a final solution, just a temporary work-around.

 

While creating the attached Screen Shot in Photoshop, I noticed that the same thing happens when in Photoshop. Unfortuately when disabiling GPU support in photoshop there is a noticeable performace decline, so again I would prefer not to have to resort to this quick fix.

 

I spoke to Adobe Support and they were massively unhelpful. 1 hour and a half online only to be told the my Graphics Card is not supported. Even though it is and has been working perfectly since 2018. After presenting this information to them they simply ignored any further chat communication.

 

Anyone got any ideas as to what could be the issue. Is it possible its a hardware fault that only happens during Lightroom/Photoshop usage?

 

Any help on the above would be appreciated.

 

All the best,

 

Patrick

 

 

test 1.jpg

 

{Thread renamed by moderator}

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Apr 24, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi Patrick,

Sorry to hear about the poor experience with support.

As the issue is getting fixed by disabling the graphics processor it seems there is a conflict with the graphics drivers or the graphics card itself. However, I agree disabling the graphics processor is not a permanent fix, and the graphics card you're using right now is a powerful one. It should work with both Photoshop and Lightroom without any issues.

You may try fixing the issue by following the steps mentioned in the articles below for both Lightroom and Photoshop and let us know how it goes.

Lightroom: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

Photoshop: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Also, it would be really helpful to know the exact operating system version and the versions of Photoshop and Lightroom you're working on. You can check it by going to the Help > System Info menu.

Regards,
Sahil

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Apr 24, 2020 0
New Here ,
Apr 25, 2020

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Hi Sahil,

Many thanks for helping out in this matter.

I'm copying the System info below for your reference.

Please note that you will notice that I'm currently using an older verion (441.12) of the graphics driver for my Geforce 1050ti. Yesterday, when I wrote my oringal post I had the most recent version installed - 445.87, which I believe was released fairly recently. I was advised that installing a slighly older version might help as my system was working properly until a 2 days ago now. It's worth noting that prior to this issue arrising, I was using a considerably older version of the 1050ti drivers (3XX.XX) (can't remember which one specifically)

The current installed version of the driver 441.12 was done via a full clean install.

Please let me know if you need any additional information.

Cheers,

P.

---------------------------------

Lightroom Classic version: 9.2.1 [ 202004070813-7699d98a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6 GHz
SqLite Version: 3.30.1
Built-in memory: 16338.7 MB
Real memory available to Lightroom: 16338.7 MB
Real memory used by Lightroom: 2127.8 MB (13.0%)
Virtual memory used by Lightroom: 5043.1 MB
GDI objects count: 805
USER objects count: 2748
Process handles count: 2253
Memory cache size: 19.7MB
Internal Camera Raw version: 12.2.1 [ 415 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 819MB / 8169MB (10%)
Camera Raw real memory: 853MB / 16338MB (5%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 Ti (26.21.14.4112)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: I:\Lightroom\Lightroom 4 Catalog-3-2-2-2-2.lrcat
Settings Folder: C:\Users\C\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Luminar 4
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1c82
Subsystem : 86131043
Revision : a1
Video Memory : 4018
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Realtek Digital Output (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1050 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 441.12
GPUDeviceEnabled: false
OGLEnabled: true

 

P.S. I have not included the GL_EXTENSIONS part as its insanely long! Please advise if it is required.

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Apr 25, 2020 0
LEGEND ,
Apr 24, 2020

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When you updated your GPU driver, did you select Custom for install method as to cause a clean install? Old garbage could be left behind.

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 24, 2020 0
New Here ,
Apr 25, 2020

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Hi David,

 

For the longest time I have been using an old version of the 1050ti driver (3xx.xx). When the issue I'm currently having started I immediately updated the drivers to the most recent version (445.87).

I was unable to install the driver using the GeForce Experience App (it was giving me a non-descriprive error), so I did it directly from the drive download file.

During this install I did not do a full clean install of the new driver.

However, yesterday I decided to try my luck with a slightly older driver to see if it would make a difference. This time I ensured that the install was fresh and all previously versions were overwritten.

I even uninstalled the all the Nvidia drivers and software and started from scratch.

Unfortunately none of the above made any difference.

Cheers,

P.

 

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Apr 25, 2020 0
LEGEND ,
Apr 24, 2020

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Also, please post your system info as lightroom classic reports it. highly interested in the display section, but go ahead and include everything from first line down to just past plugin info.

 

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 24, 2020 0
New Here ,
Apr 25, 2020

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Hi David,

I posted the sys info above in an earlier post, but here it is again for your reference:

Cheers,

P.

 

------------------------------------

Lightroom Classic version: 9.2.1 [ 202004070813-7699d98a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6 GHz
SqLite Version: 3.30.1
Built-in memory: 16338.7 MB
Real memory available to Lightroom: 16338.7 MB
Real memory used by Lightroom: 2127.8 MB (13.0%)
Virtual memory used by Lightroom: 5043.1 MB
GDI objects count: 805
USER objects count: 2748
Process handles count: 2253
Memory cache size: 19.7MB
Internal Camera Raw version: 12.2.1 [ 415 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 819MB / 8169MB (10%)
Camera Raw real memory: 853MB / 16338MB (5%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 Ti (26.21.14.4112)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: I:\Lightroom\Lightroom 4 Catalog-3-2-2-2-2.lrcat
Settings Folder: C:\Users\C\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Luminar 4
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1c82
Subsystem : 86131043
Revision : a1
Video Memory : 4018
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Realtek Digital Output (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1050 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 441.12
GPUDeviceEnabled: false
OGLEnabled: true

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Apr 25, 2020 0
LEGEND ,
Apr 25, 2020

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Displays: 1) 1920x1200, 2) 1920x1200

So, not 4K and beyond, the option to use GPU may not provide any performance advantage, any advantage is normally seen for 4K. And as you have encountered, issues might occur (but should not for that GPU)

 

 You may have not seen the following, this caan boost performance on an NVIDIA equiped rig, even without 'Use GPU". Also results with and without can change. Might not be advisable on a laptop, or a All in One, due to increase in power consumption.

 

https://www.winhelp.info/boost-lightroom-performance-on-systems-with-nvidia-graphics-chip.html

 

 

 

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 25, 2020 0
New Here ,
Apr 25, 2020

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Hi David,

 

Correct, both monitors not being 4K+ raises questions as to why I even need the GPU acceleration turned on in the 1st place. I know it may just be wishful thinking, but i do feel that there is a small "smoothness" with certain edits that having it turned on provides.

 

Additionally I like having it on in Photoshop as it allows for zooming by draging mouse. A small detail I know but one I've come to apprecaite.

 

As the issue does not arise so much in Photoshop and is harder to replicate on demand, I'll be able to live with it off in Lightroom and leave it on in Photoshop.

 

Cheers,

P.

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Apr 25, 2020 0
LEGEND ,
Apr 25, 2020

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Also, open up your case and inspect GPU for dust bunnys.

 

And if that GPU has additional power requirements, has that cable(s) come loose.

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 25, 2020 0
New Here ,
Apr 25, 2020

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I opened the case last night and was a little shocked how dusty it had become inside it.(had some construction done in the apt and didnt' realise the amount of dust that was generated.

 

Today i gave it a proper cleaning and it looking as new now.

 

Will check the cable issue as have not done this yet.

 

Cheers again for all your recommendations and advice!

 

P.

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