Hard-to-Solve "Filter Failed" with Epson Printer

New Here ,
Jun 19, 2020

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I've spent a few hours trying to troubleshoot this issue. I have a new Epson SureColor P700 printer, but can't get it to print from Lightroom Classic v9.3.  
Trying to isolate the problem, I spent an hour on the phone with Epson, who concluded it's a Mac problem, and then another hour with Apple, who concluded it's a Lightroom problem. I won't go through all the troubleshooting steps we took, but I did uninstall and reinstall the Epson driver three times, and checked virtually every setting on the Mac side. On the recommendation of the Epson rep, I've "reset the Mac printing system" several times by deleting the printer and all associated files and adding it back in. Didn't fix the problem.

After lots of experimentation, the Apple rep decided the problem lies with the Printer Settings that are available in the Print dialog box that you get when you hit Print in Lightroom. 
I'm able to print to the P700 from other applications, and also by selecting the Bonjour version of the printer instead of the TCPIP version, but then I get no Printer Settings choices—so that's not an acceptable workaround. According to Apple tech support, the Printer Settings in the dialog box are the 'filter' referred to in this "Filter failed" error message. 

Screen Shot 2020-06-19 at 2.32.00 PM.png

SO, I'm at a loss for how to solve this. I've also tried many different settings for the ICC profile in Lightroom, and for Media Type and Print Quality in the Print dialog box, but always get the 'Filter failed' message and the file doesn't print. 
Any suggestions would be appreciated.

 

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Mac, Problem or error

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Adobe Community Professional ,
Jun 20, 2020

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Please Edit you post to remove the Attached screen shot and Include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.

2020-06-07 19_13_42-Camera Raw Brush tool problem - Adobe Support Community - 11189555.png

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New Here ,
Jun 20, 2020

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OK. Thanks. I inserted the screen shot in the body of the post. 

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Adobe Community Professional ,
Jun 20, 2020

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Try this.

Export the DNG file to a TIFF file and then try to print the TIFF.

If that fails then try it as a JPG.

Your screen shot show a PDF icon on the left side. What is that?

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New Here ,
Jun 20, 2020

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Thank you. I tried your suggestion for both file types and it made no difference. Still got the Filter Failed message.

The PDF is a thumbnail of the image being sent to the printer, generated, I suppose, either by Lightroom or the Epson driver. The format of the file being sent to the printer is not a PDF.  

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Adobe Community Professional ,
Jun 20, 2020

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There is a section in the OS X sys preference that may be limiting your printing from LrC.

Not sure as I use a Mac rarely and only for testing purposes.

It is in the Security section.

 

catalinasecurity.png

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LEGEND ,
Jun 20, 2020

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see:

 

https://discussions.apple.com/thread/8284346

 

https://www.epson.eu/viewcon/corporatesite/kb/index/1802

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Jun 20, 2020

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Thank you. All those boxes in the Security and Privacy box were already checked.

 

Thank you also for passing along the two links. Unfortunately, I'd already read both of those posts (and quite a few more) after a Google search for Filter Failed. I've tried the things they recommend, without success. 

 

What I HAVE discovered since is that I can print to the AirPrint version of the printer, but not the TCPIP version. But that's not an ideal workaround, because it doesn't give me access to the same set of Printer Settings I want to take advantage of. 

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New Here ,
Jun 20, 2020

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Well, after reading many other related posts and trying various ways to isolate the problem, it's fixed. I do not think it was a Lightroom problem; I think it was an Epson printer driver/Mac OS issue. As a troubleshooting step, I installed the Epson driver software on my laptop (the problem I was trying to solve was printing from my iMac) … and it worked perfectly right away. So I went back to the iMac and deleted the Epson driver and all associated files and folders yet again (fourth time). I re-downloaded and re-installed the Epson printer software, and it worked.

I wish I had a clear explanation for why it worked, so that I could share it and help other people who have the same problem, but I don't. I imagine, though, that other people WILL have the same problem as this brand-new Epson printer gets into more Mac users' hands.

Thanks for the advice. I appreciate it.

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Adobe Community Professional ,
Jun 21, 2020

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Glad you got it working.

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Adobe Community Professional ,
Jun 21, 2020

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Glad that worked out. Here's a more detailed way to do a fully clean install for Epson printers on Mac OS:

 
1.Delete all instances of Epson printers from System Preferences>Print & Fax.

2.Then go to /Library/Printers and toss the whole Epson folder.

3.Toss LFP Remote Panel (IF you are using this utility for your printer).

4.Then reinstall drivers from Epson and never Apple.

 
When you go back to Print & Fax to add the printer, on 10.X I had to wait almost a minute before the IP version of the printer showed up, whereas the Bonjour one shows up right away. Then add the IP instance of the printer. This is for printers on a network.
Then re-install LFP Remote Panel if you use it with this printer.
 
NOTE: IF you have more than one Epson printer, you need to install the driver in the order of their release! Older then newer or you run into issues (eg, install 4800 before you’d install 3880).

 

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LEGEND ,
Jun 20, 2020

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From last post

I re-downloaded and re-installed the Epson printer software, and it worked. 

Previously, were you reinstalling an existing download, or had you acquired a fresh new download?

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Aug 08, 2020

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I had the same issue with the new P700 on a Mac. I had printed about a dozen prints successfully. Then one day, I try to print and get the very helpful error "filter failed" error. I got it working by going into System Preferences->Printers & Scanners and right-clicking on the P700 printer in the list of printers and clicking on "Reset printing system." It removed both printers I had connected (wirelessly) to the Mac. I then added the P700 back, opened up LR again, and voila, back to normal. The equivalent of turning something on and off I guess in terms of resolving some issue with any gadget. Thanks again for posting the details of what you did here to get it working.

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