Hasselblad 3fp file problem

New Here ,
Jul 23, 2017

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Since upgrading to CC 2015.12 I'm having problems with importing 3fp files... The same files import with out problems on my MacBook which I haven't upgraded.

Hi anthonys95228849​,

Looks like you got your problem resolved on the Feedback forums - https://feedback.photoshop.com/photoshop_family/topics/since-upgrading-to-cc-2015-12-im-having-problems-with-importing-3…

Let me know if that's incorrect. Otherwise, I'll mark this thread with an answer.

Thanks,

Melissa

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Hasselblad 3fp file problem

New Here ,
Jul 23, 2017

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Since upgrading to CC 2015.12 I'm having problems with importing 3fp files... The same files import with out problems on my MacBook which I haven't upgraded.

Hi anthonys95228849​,

Looks like you got your problem resolved on the Feedback forums - https://feedback.photoshop.com/photoshop_family/topics/since-upgrading-to-cc-2015-12-im-having-problems-with-importing-3…

Let me know if that's incorrect. Otherwise, I'll mark this thread with an answer.

Thanks,

Melissa

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Jul 23, 2017 0
LEGEND ,
Jul 24, 2017

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What is the exact problem?

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Jul 24, 2017 0
New Here ,
Jul 24, 2017

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The files import ok but then there is an 'Unidentified Problem' pop-up and each thumb-nail shows a black '!'... My MacBook which I haven't updated imports the same files ok.

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Jul 24, 2017 0
LEGEND ,
Jul 24, 2017

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Turn off the option to use the GPU in the LR Preferences on the Performance tab and test.

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Jul 24, 2017 1
New Here ,
Jul 24, 2017

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Now get 'There was an error working with this photo' message and same black '!' on thumbnails...

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Jul 24, 2017 0
New Here ,
Jul 24, 2017

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The files import ok but then there is an 'Unidentified Problem' pop-up and each thumb-nail shows a black '!'... My MacBook which I haven't updated imports the same files ok.

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Jul 24, 2017 0
Adobe Community Professional ,
Jul 24, 2017

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Do mean 3f files? Is the file extension FFF?

Do the files come from a scanner or a digital camera?

If they come from a scanner, Lightroom cannot import them - scan as Tiff instead.

There is a plugin that will let you open fff scanner files in Photoshop, but it only works with CS5 and older.

I just tried installing the plugin in Photoshop CS6 and CC, but it didnt work.

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Jul 24, 2017 0
New Here ,
Jul 24, 2017

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These are .3fr files from my Hasselblad H3d 50... import from the card via USB 3 reader... (as always) Every thing working perfectly until this latest upgrade, now although files will import Lightroom can't process them... this also includes all the files I have previously imported and have in my library...

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Jul 24, 2017 0
Adobe Employee ,
Aug 28, 2017

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Hi anthonys95228849​,

Looks like you got your problem resolved on the Feedback forums - https://feedback.photoshop.com/photoshop_family/topics/since-upgrading-to-cc-2015-12-im-having-probl...

Let me know if that's incorrect. Otherwise, I'll mark this thread with an answer.

Thanks,

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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Aug 28, 2017 0