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I had mp4 files and they wouldn't work when imported into LR (failed to open). So, I converted the files to HEVC as research recommended. When I tried to upload the HEVC files into LR, LR couldn't even recognize the files. How do I resolve this and import a video (MP4 or HEVC) into LR?
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Lightroom v5 (Perpetual) will not read HEVC files. It was Lightroom-Classic v9.3 before they became compatible.
Read this article- https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html
It has a chapter that may be of help: