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How to contact Adobe for a complex Lightroom Classic problem that affects my business.

New Here ,
Mar 07, 2020

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How do I talk with Lightroom Classic support by phone?  I have a complex problem not being able to print larger than 17 x 20 on a Canon Pro-1000.  Over two days, I spent 5 1/2 hours with three Canon support technicians.  I have also spent 1 hour with two Apple Senior Advisors.  They have both convinced me the problem probably lies with Adobe.  It is a complex issue and it doesn't lend itself to chatting.  

 

The first time I contacted Adobe, the technician just stopped the chat with no reason.  The seconed time, after answering the technician's first question I was put on hold. After 1/2 hour I asked if I could get a wait time estimate.  Two and a half hours later, I am still waiting.

 

To make a living, I need to be able to print.  And I can't.

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How to contact Adobe for a complex Lightroom Classic problem that affects my business.

New Here ,
Mar 07, 2020

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How do I talk with Lightroom Classic support by phone?  I have a complex problem not being able to print larger than 17 x 20 on a Canon Pro-1000.  Over two days, I spent 5 1/2 hours with three Canon support technicians.  I have also spent 1 hour with two Apple Senior Advisors.  They have both convinced me the problem probably lies with Adobe.  It is a complex issue and it doesn't lend itself to chatting.  

 

The first time I contacted Adobe, the technician just stopped the chat with no reason.  The seconed time, after answering the technician's first question I was put on hold. After 1/2 hour I asked if I could get a wait time estimate.  Two and a half hours later, I am still waiting.

 

To make a living, I need to be able to print.  And I can't.

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Mar 07, 2020 0
Adobe Community Professional ,
Mar 07, 2020

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Do other apps print normally on larger paper? If I were you I would export to a rightly sized tiff and print from Photoshop or even preview. I don't know how to fix the problem you are referring to but if your business depends on it, printing from a different app would be a workaround.

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Mar 07, 2020 2
LEGEND ,
Mar 07, 2020

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While you may be successful at contacting Adobe, the general feeling is that they don't do very well handling complex problems. But, I do wish you good luck.

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Mar 07, 2020 1
LEGEND ,
Mar 07, 2020

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In any Adobe application, or any Adobe website, select "contact us" that will start a chat, address your issue in the chat and be assertive in requiring a phone call.

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Mar 07, 2020 0
Participant ,
Aug 06, 2020

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I finally found a phone number and a way to chat with Adobe support about Lightroom Classic. (For other Adobe apps, it's probably similar).

PhotoCitizen_1-1596739137478.png

 

  1. In Lightroom Classic, click on the Help menu.
  2. Choose "Lightroom Classic Help."
  3. Adobe's support web page will open (https://helpx.adobe.com/support/lightroom-classic.html?mv=product&mv2=lr#),
  4. In the lower right, there is a chat symbol. Click on it to begin a chat.
  5. Don't bother clicking on "Contact Us. Real help from real people." It sends you to another support page and, now, you're caught in an endless loop of hopelesness.

 

BONUS: When you click the symbol to start the chat, there is a phone number for support (I'm in the USA, so it may be different for others): 800-833-6687. WRITE IT DOWN for future reference.

 

PhotoCitizen_2-1596739307757.png

I haven't chatted yet, so I don't know if I'll get GOOD support. But I'm about to find out.

 

 

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Aug 06, 2020 0