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How do I talk with Lightroom Classic support by phone? I have a complex problem not being able to print larger than 17 x 20 on a Canon Pro-1000. Over two days, I spent 5 1/2 hours with three Canon support technicians. I have also spent 1 hour with two Apple Senior Advisors. They have both convinced me the problem probably lies with Adobe. It is a complex issue and it doesn't lend itself to chatting.
The first time I contacted Adobe, the technician just stopped the chat with no reason. The seconed time, after answering the technician's first question I was put on hold. After 1/2 hour I asked if I could get a wait time estimate. Two and a half hours later, I am still waiting.
To make a living, I need to be able to print. And I can't.
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Do other apps print normally on larger paper? If I were you I would export to a rightly sized tiff and print from Photoshop or even preview. I don't know how to fix the problem you are referring to but if your business depends on it, printing from a different app would be a workaround.
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While you may be successful at contacting Adobe, the general feeling is that they don't do very well handling complex problems. But, I do wish you good luck.
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In any Adobe application, or any Adobe website, select "contact us" that will start a chat, address your issue in the chat and be assertive in requiring a phone call.
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I finally found a phone number and a way to chat with Adobe support about Lightroom Classic. (For other Adobe apps, it's probably similar).
BONUS: When you click the symbol to start the chat, there is a phone number for support (I'm in the USA, so it may be different for others): 800-833-6687. WRITE IT DOWN for future reference.
I haven't chatted yet, so I don't know if I'll get GOOD support. But I'm about to find out.
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United Kingdom: 020-7365-0735Ireland: 01-242-1552Belgium: 02-7119-960 (Monday–Friday, 9am–5pm GMT)