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Since upgrading to Lightroom version 2015.10, I have been unable to import any images from my cards or HD. The import just stalls. The progress bar appears but nothing happens.
Can anyone please help or provide a work-around?
Regards
Peter
Lightroom version: CC 2015.10 [ 1111918 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [6]
Mac Pro early 2008
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Hi prjono,
Please reset the Lightroom preferences back to default and check if that helps.
Preference file and other file locations | Lightroom CC and 6
Regards,
Mohit
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Thanks Mohit. Resetting the preferences looks quite a complicated procedure. I'll try it next week when I have more time.
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It's not complicated. It involves deleting one file, with Lightroom closed.
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Mohit,
No luck. I closed Lightroom and deleted the preferences file. Then I carried out a system restart and reset the preferences by holding down the shift + option key when I opened Lightroom, all as per instructions. It has made no difference. The Import process still hangs.
Do you have any other ideas how this could be fixed?
Peter