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I got the free program all app from Photography. but now I can't access the program.
which the condition is 2 years free use. There is a problem according to the file attached.Best Regards.
Did you sign out and then back in? Can you check your Account screen to see your plan details? When did your two-year plan begin? Do you have more than one Adobe ID?
Please also take a look here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If you are using Windows OS make sure that hidden items view in the Windows Explorer is enabled. Then goto inside the C: drive and look for ProgramData folder.
Please try the steps below:
If this doesn't help open the windows Explorer again and goto the Appdata folder under your user folder.
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.
Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.