I cannot use lightroom

New Here ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

I got the free program all app from Photography. but now I can't access the program.
which the condition is 2 years free use. There is a problem according to the file attached.

Best Regards.

1619163443254.jpg 

TOPICS
Problem or error

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

Did you sign out and then back in? Can you check your Account screen to see your plan details? When did your two-year plan begin? Do you have more than one Adobe ID?

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

LATEST

Please also take a look here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If you are using Windows OS make sure that hidden items view in the Windows Explorer is enabled. Then goto inside the C: drive and look for ProgramData folder. 

 

Please try the steps below: 

  

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps) 
  • Browse to the location: [System Drive]:\ProgramData\Adobe 
  • Rename the 'SLStore' folder to 'SLStore_old' 
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe 
  • Rename the 'SLCache' folder to 'SLCache_old' 
  • Sign in to the Adobe CC desktop app 

 

If this doesn't help open the windows Explorer again and goto the Appdata folder under your user folder. 

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.  

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines