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I cannot use lightroom

New Here ,
Apr 23, 2021 Apr 23, 2021

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I got the free program all app from Photography. but now I can't access the program.
which the condition is 2 years free use. There is a problem according to the file attached.

Best Regards.

1619163443254.jpg 

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Community Expert ,
Apr 23, 2021 Apr 23, 2021

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Did you sign out and then back in? Can you check your Account screen to see your plan details? When did your two-year plan begin? Do you have more than one Adobe ID?

 

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Community Expert ,
Apr 23, 2021 Apr 23, 2021

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Please also take a look here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If you are using Windows OS make sure that hidden items view in the Windows Explorer is enabled. Then goto inside the C: drive and look for ProgramData folder. 

 

Please try the steps below: 

  

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps) 
  • Browse to the location: [System Drive]:\ProgramData\Adobe 
  • Rename the 'SLStore' folder to 'SLStore_old' 
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe 
  • Rename the 'SLCache' folder to 'SLCache_old' 
  • Sign in to the Adobe CC desktop app 

 

If this doesn't help open the windows Explorer again and goto the Appdata folder under your user folder. 

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.  

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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