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I upgraded to 10.15.6 Catalina - now can't open LR CC

Community Beginner ,
Sep 15, 2020

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Here is what I get-- I've uninstalled, re installed and restarted computer- any suggestions?

Screen Shot 2020-09-15 at 6.03.01 PM.png

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Crash or freeze, Import and export, Problem or error

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I upgraded to 10.15.6 Catalina - now can't open LR CC

Community Beginner ,
Sep 15, 2020

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Here is what I get-- I've uninstalled, re installed and restarted computer- any suggestions?

Screen Shot 2020-09-15 at 6.03.01 PM.png

TOPICS
Crash or freeze, Import and export, Problem or error

Views

143

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Sep 15, 2020 0
Community Beginner ,
Sep 15, 2020

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Also Adobe-- this Customer Support link in the pop up gives a 404 error page

 

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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This error code indicates somehow the downloaded package was corrupted. What I would do is to wipe the creative cloud installation using creative cloud cleaner and reinstall creative cloud, followed by Classic from scratch: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Sep 15, 2020 3
LEGEND ,
Sep 16, 2020

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following

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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Just so you are aware Lightroom Classic is not Lightroom CC. You should use LrC.

The cloud-based Decktop version is simply Lightroom or Lr.

 

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 9.4, Lr 3.4.2, Ps 21.2.4, Camera OM-D E-M1.

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Sep 16, 2020 0
Community Beginner ,
Sep 20, 2020

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I apologize- LRC is still giving this error. The link doesn't work and I've uninstalled Creative Cloud, reinstalled it and have even tried to install an older version of LRC- no luck, same error every time.

 

I did run Clean My Mac and am thinking it may have removed a vital folder?

Screen Shot 2020-09-20 at 10.29.50 PM.png

 

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Sep 20, 2020 0
Adobe Community Professional ,
Sep 21, 2020

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Clean My Mac is one of those utilities that is at best harmless but usually do way more harm than good. I would strongly advise against using any of them. It is not unlikely it damaged your operating system or the Adobe installation and you might need to reinstall all Adobe apps and/or your operating system. For sure get rid of the Clean My Mac tool first. Then, I would first try to run creative cloud cleaner that I linked above to completely remove all Adobe stuff from your computer. Then download the creative cloud app from Adobe, install it and log on. From the creative cloud app, download Lightroom Classic and install.

If that doesn't work, you will need to reinstall your operating system. This is done by booting your Mac in recovery mode. Make sure you have a full backup of your machine. Then restart your Mac and immediately hold the command and R keys. You will get into a screen that allows you to reinstall the OS. 

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Sep 21, 2020 2
Community Beginner ,
Sep 21, 2020

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THANK YOU- I'll give that a try

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Sep 21, 2020 0
Community Beginner ,
Sep 29, 2020

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Jao_vdL - did ALL of these steps and still receiving the same error 😞 This time I can view a photo catalog though-- any other ideas?

 

Screen Shot 2020-09-29 at 7.36.33 PM.png

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Sep 29, 2020 0