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Import crashes Lightoom Classic

New Here ,
Jul 29, 2020

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After the update, every time i try to import images from the menu the software crashes tto desktop.

Tried to uninstall it and reinstall LrC, same error. I'm stuck! Core i7, Win10 2004, 16Gb RAM, updated Nvidia and OS drivers.

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Crash or freeze, Import and export, Problem or error, Windows

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Import crashes Lightoom Classic

New Here ,
Jul 29, 2020

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After the update, every time i try to import images from the menu the software crashes tto desktop.

Tried to uninstall it and reinstall LrC, same error. I'm stuck! Core i7, Win10 2004, 16Gb RAM, updated Nvidia and OS drivers.

Topics

Crash or freeze, Import and export, Problem or error, Windows

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59

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Adobe Community Professional ,
Jul 29, 2020

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What device or drive type are you trying to import? Does the Import module open and then crash after slecting the source or not open at all?

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New Here ,
Jul 29, 2020

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I'm trying to import files from my SSD.The import module doesn't even open,
LrC crashes and that's It. The drive is 80% free and i disabled by default
auto-import window

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Adobe Community Professional ,
Jul 29, 2020

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With crashing, best to try resetting preferences first:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

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Adobe Community Professional ,
Jul 29, 2020

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Do you have an android phone or tablet plugged into a USB port? If so try disconnecting it.

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LEGEND ,
Jul 29, 2020

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Win10 2004

 

Did you get the Windows update automatically, or did you force it to install, or are you perhaps an beta tester?

 

And do additional gollowup updates exist? MS is having HUGE issues with 2004.

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Jul 29, 2020

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updated Nvidia

 

refering to GPU driver.

 

Updated via GeForce Experiance? Or oerhaps via NVIDIA support page?

 

What GPU, what driver?

 

NVIDIA GPU driver vs 2004 is an issue at MS.

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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