Import from another catalog: Smart previews missing "!"

New Here ,
Nov 06, 2020 Nov 06, 2020

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Hi,
I need help figuring out why the smart previews are unavailable. Another photographer has exported their catalog and sent to me. This is my process:
1. Download zipped folder
2. Extract all
In Lightroom:
3. File>Import from another catalog>select catalog from folder>import

import.jpg


Lightroom says it needs to upgrade catalog>click ok
4. Imports and all photos (previews) are missing "!"

missingfiles.jpg
 

Where am I going wrong? Is it how they exported as a catalog? Help!

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Import and export, Problem or error, Windows

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Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

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You asked this in the Lightroomqueen forum as well: That photographers should have included smart previews on export and should have sent you the exported folder. He only sent you a catalog file and a catalog file does not include previews. Because the images are missing and there are no smart previews either, Lightroom can't rebuild the previews.

 

-- Johan W. Elzenga

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Thank you for such a quick reply!
Is this what it should look like when they export?

export.jpg

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Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

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Yes, that's what they should do.

 

-- Johan W. Elzenga

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