Import Problem

New Here ,
Dec 24, 2020 Dec 24, 2020

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LR Classic 10.1 won't import photos from my desktop

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Problem or error

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Adobe Community Professional ,
Dec 24, 2020 Dec 24, 2020

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See the screen capture for info needed when you are starting a new thread.

Forum-guidelines.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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LEGEND ,
Dec 24, 2020 Dec 24, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

GoldingD_0-1608852569916.jpeg

 

GoldingD_1-1608852569917.png

 

 

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Lightroom Classic version: 10.1 [ 202012012023-e92d50bb ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.7 [19H114]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.4 GHz
SqLite Version: 3.30.1
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 407.6 MB (4.9%)
Virtual memory used by Lightroom: 8,214.7 MB
Memory cache size: 22.9MB
Internal Camera Raw version: 13.1 [ 658 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 4095MB (0%)
Camera Raw real memory: 1MB / 8192MB (0%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 570

 

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/deayala122/Pictures/Lightroom/Lightroom Catalog-2-v10.lrcat
Settings Folder: /Users/deayala122/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Aurora HDR Pro
4) Export to Photomatix Pro
5) Facebook
6) Flickr
7) HDR Efex Pro 2
8) Luminar 3
9) Luminar 4
10) Nikon Tether Plugin
11) Perfect Effects 8
12) Perfect Effects Free

 

I am using iMac Retina 5k 27" 2017, macOS Catalina 10.15.7

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LEGEND ,
Jan 06, 2021 Jan 06, 2021

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ROLL BACK TO 10.0

 

Many MACOS users have issues with LrC v10.1

 

Appears current fix is to roll back LrC to v10.0

 

(NOTE, some may even need to go back to v9.4 with resulting inability to open v10 catalogs)

 

So try rolling back to v10.0

 

https://www.lightroomqueen.com/roll-back-update-previous-classic/

 

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LEGEND ,
Jan 06, 2021 Jan 06, 2021

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Have you given Lr permission to access the Desktop in Apple Preferences?

 

Screen Shot 2021-01-06 at 12.10.08 PM.jpg

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Thanks.  For some reason the desktop folder was unchecked.  Never happened before.  Workin now.

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