Just updated to 10.2 and have constant crashes. PC

New Here ,
Mar 24, 2021 Mar 24, 2021

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Exporting a set of 50 images abd LR repeatedly crashes, heres the crash report, maybe someone can help?

 

I tried turning GPU acceleration off. Theres no new hardware installed on my PC 

 

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.2" build="[202103041821-226a1211]" source="Windows-Client" crashType="n/a">
<time year="2021" month="3" day="24" hour="15" minute="14" second="19" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="e88d6f68-f51d-48b3-abc1-d4c44a139062"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="32688" machine="AMD Ryzen 7 3700X 8-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon (TM) RX 470 Graphics" description="Radeon (TM) RX 470 Graphics" driverDate="20201113000000.000000-000" driverVersion="27.20.14501.18003" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_67DF&#38;SUBSYS_E347174B&#38;REV_CF&#92;4&#38;2F503515&#38;0&#38;0019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD18DE850F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD18DE850F" symbolname="lua_resume"/>
<stackStatement index="1" address="0x00007FFD18DE9ADC" symbolname="lua_resume"/>
<stackStatement index="2" address="0x00007FFD18DE65B3" symbolname="lua_resume"/>
<stackStatement index="3" address="0x00007FFD18E0B3F0" symbolname="luaopen_table"/>
<stackStatement index="4" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="5" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="6" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="7" address="0x00007FFD18DD86FC" symbolname="luaopen_base"/>
<stackStatement index="8" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="9" address="0x00007FFD18E0B1BC" symbolname="luaopen_table"/>
<stackStatement index="10" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="11" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="12" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FFD18DD36A6" symbolname="lua_pcall"/>
<stackStatement index="14" address="0x00007FFCCE5D4D92" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="15" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="16" address="0x00007FFD18E0B213" symbolname="luaopen_table"/>
<stackStatement index="17" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="18" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="19" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="20" address="0x00007FFD18DD86FC" symbolname="luaopen_base"/>
<stackStatement index="21" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="22" address="0x00007FFD18E0B1BC" symbolname="luaopen_table"/>
<stackStatement index="23" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="24" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="25" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="26" address="0x00007FFD18DD86FC" symbolname="luaopen_base"/>
<stackStatement index="27" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="28" address="0x00007FFD18E0B1BC" symbolname="luaopen_table"/>
<stackStatement index="29" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="30" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="31" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="32" address="0x00007FFD18DD86FC" symbolname="luaopen_base"/>
<stackStatement index="33" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="34" address="0x00007FFD18E0B1BC" symbolname="luaopen_table"/>
<stackStatement index="35" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="36" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="37" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="38" address="0x00007FFD18DD86FC" symbolname="luaopen_base"/>
<stackStatement index="39" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="40" address="0x00007FFD18E0B213" symbolname="luaopen_table"/>
<stackStatement index="41" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="42" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="43" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="44" address="0x00007FFD18DD86FC" symbolname="luaopen_base"/>
<stackStatement index="45" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="46" address="0x00007FFD18E0B1BC" symbolname="luaopen_table"/>
<stackStatement index="47" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="48" address="0x00007FFD18E380C9" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="49" address="0x00007FFD18DE571D" symbolname="lua_getstack"/>
<stackStatement index="50" address="0x00007FFD18E0B1BC" symbolname="luaopen_table"/>
<stackStatement index="51" address="0x00007FFD18DE6594" symbolname="lua_resume"/>
<stackStatement index="52" address="0x00007FFD18E2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="53" address="0x00007FFD18DE663E" symbolname="lua_resume"/>
<stackStatement index="54" address="0x00007FFD18DD36A6" symbolname="lua_pcall"/>
<stackStatement index="55" address="0x00007FFCCE5DF499" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="56" address="0x00007FFD37637034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="57" address="0x00007FFD38FE2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0xFFFFFFFFFFFFFFFC"/>
<register name="RBX" value="0x0000250000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00007FFD18DD0000"/>
<register name="RSI" value="0x00000000005EE1A0"/>
<register name="RDI" value="0x00000003B1B6CBD8"/>
<register name="RSP" value="0x0000000280CFE740"/>
<register name="RBP" value="0x0000000169114AC0"/>
<register name="RIP" value="0x00007FFD18DE850F"/>
<register name="EFL" value="0x0000000000010286"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

TOPICS
Crash or freeze, Import and export, Problem or error

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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That link doesn't work, it's had some characters added at the end.

This one works

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Thanks folks. I've done that and so far so good!

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