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large file size and see only gray picture

Community Beginner ,
Jun 22, 2020

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Hello there

I tried to load an Image with 16736x11168 into LR Classic (the new SL2 Multishot File). As I loaded the pic, I see only a grey pic after I clicked on the pic to enlarge it in the library. In the development mode I can zoom in.

 

Is there any way/fix to see no grey card and I can zoom in? Or are the files to big?

I use 64 gb RAM and a large maschine 😉 Windows 10

 

Thanks for your help!

Rene

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Correct answer by johnrellis | Most Valuable Participant

"I tried to load an Image with 16736x11168 into LR Classic (the new SL2 Multishot File). As I loaded the pic, I see only a grey pic after I clicked on the pic to enlarge it in the library. In the development mode I can zoom in."

 

You've stumbled on a longstanding bug that Adobe has acknowledged but not fixed after at least three years:

https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-preview-size-limit

 

LR sometimes/often chokes zooming in Library on images larger than about 16K pixels on the long edge. Please add your constructive opinion to the bug report, and be sure to click Me Too and Follow in the upper-right corner. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes.

 

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large file size and see only gray picture

Community Beginner ,
Jun 22, 2020

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Hello there

I tried to load an Image with 16736x11168 into LR Classic (the new SL2 Multishot File). As I loaded the pic, I see only a grey pic after I clicked on the pic to enlarge it in the library. In the development mode I can zoom in.

 

Is there any way/fix to see no grey card and I can zoom in? Or are the files to big?

I use 64 gb RAM and a large maschine 😉 Windows 10

 

Thanks for your help!

Rene

Most Valuable Participant
Correct answer by johnrellis | Most Valuable Participant

"I tried to load an Image with 16736x11168 into LR Classic (the new SL2 Multishot File). As I loaded the pic, I see only a grey pic after I clicked on the pic to enlarge it in the library. In the development mode I can zoom in."

 

You've stumbled on a longstanding bug that Adobe has acknowledged but not fixed after at least three years:

https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-preview-size-limit

 

LR sometimes/often chokes zooming in Library on images larger than about 16K pixels on the long edge. Please add your constructive opinion to the bug report, and be sure to click Me Too and Follow in the upper-right corner. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes.

 

[Use the blue reply button under the first post to ensure replies sort properly.]

Topics

Bug, Import and export, Problem or error, Windows

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LEGEND ,
Jun 22, 2020

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As far as I know, Lightroom can handle images up to 512 Megapixels, so your image size shouldn't be a problem.

 

Did you give Lightroom time to generate previews for this file? That might take a while.

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Community Beginner ,
Jun 22, 2020

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Thanks for your help 🙂

After 5 min. there is still a grey picture and no zoom in, as I get from a
smaller 85mg pic. 😞

With kind regards
Herzlichst

Rene Pfluger
mailto: rene.pfluger@gmail.com
phone: +41 79 400 9451

MY PORTFOLIO
http://www.maletg.com/

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Community Beginner ,
Jun 22, 2020

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Thanks for your help 🙂

 
After 5 min. there is still a grey picture and no zoom in, as I get from a smaller 85mg pic. 😞

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LEGEND ,
Jun 22, 2020

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Can you share one of these DNG files using Dropbox or similar so we can see if we have the same problem on our computers?

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Community Beginner ,
Jun 22, 2020

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yes, to which address can I send it to? many thanks! 😉

With kind regards
Herzlichst

Rene Pfluger
mailto: rene.pfluger@gmail.com
phone: +41 79 400 9451

MY PORTFOLIO
http://www.maletg.com/

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LEGEND ,
Jun 22, 2020

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You can't e-mail it. You need to place it on Dropbox (or similar file sharing service) and then notify us of the link.

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Community Beginner ,
Jun 22, 2020

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many thanks! posted a link toward my google drive. hope it works. thanks rene

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Community Beginner ,
Jun 22, 2020

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LEGEND ,
Jun 22, 2020

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I imported your photo into my Lightroom Classic 9.3 (Windows 10) and it appears as expected, and pretty quickly as a matter of fact.

 

So, I have two guesses at what to try to solve why you can't see it:

 

  1. Restart the computer
  2. Delete/rename your Lightroom Classic preference file. You might want to make a copy of it first. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

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Community Beginner ,
Jun 22, 2020

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many thanks! all works fine now 😉 THANKS!! Rene

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LEGEND ,
Jun 22, 2020

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Your photo load and displays fine in Develop and Library both Fit and 1:1 zoom.  It also exports ok.    Lr9.3 macos 10.15.5

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LEGEND ,
Jun 22, 2020

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How about a screenshot of your display with the gray issue. Entire screen.

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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