LCR 10.0 nach Update kein Import neuer Bilder möglich

New Here ,
Oct 22, 2020 Oct 22, 2020

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Hallo Community,
ich bräuchte bitte Hilfe:
Nach dem Update auf Lightroom Classic 10.0 kann ich keine Bilder mehr importieren.
Ich kopiere meine Bilder von der Speicherkarte auf die Festplatte und durch Hinzufügen bringe ich sie in Lightroom.
Bis dahin funktioniert auch alles, allerdings werden dann keine Bilder im gewählten Verzeichnis angezeigt, die importiert/für den Import ausgewählt werden können. Die Bilder selbst sind im Win10 Explorer vorhanden.
Es wurde ein neuer Katalog erstellt und ansonsten funktioniert alles wie gewohnt.
Ich wäre Euch echt dankbar, wenn Ihr mir helfen könnt.
Ronald
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Import and export, Windows

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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Show us screen captures of the entire Import dialog box. If there is an error message, please state the exact unedited word-for-word error message.

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New Here ,
Oct 22, 2020 Oct 22, 2020

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There is no error message, only an empty import box without any pictures.

And the middle button on the right side for starting the import is deactivated

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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"There is no error message, only an empty import box without any pictures.

And the middle button on the right side for starting the import is deactivated"


Show us a screen capture.

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Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help we need more informations about your environment. 

  • Which operating system do you use? 
  • Which camera do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

Please post a screenshot that shows the error..  

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

GoldingD_0-1603393019180.jpeg

 

GoldingD_1-1603393019181.png

 

 

GoldingD_2-1603393019182.png

 

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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What hard drive do you copy them to?

Internal, or external?

 

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New Here ,
Oct 25, 2020 Oct 25, 2020

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Hello there,

thanks for helping.

I have reset the Lightroom preferences and it works for now.

Thanks agan.

Best regards

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