Show us screen captures of the entire Import dialog box. If there is an error message, please state the exact unedited word-for-word error message.
There is no error message, only an empty import box without any pictures.
And the middle button on the right side for starting the import is deactivated
"There is no error message, only an empty import box without any pictures.
And the middle button on the right side for starting the import is deactivated"
Show us a screen capture.
The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.
Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.
Another step is to try to reset the Lightroom preferences.
If this doesn't help we need more informations about your environment.
Please post the exact version and not only phrases as "recent", "latest" and so on.
Please post a screenshot that shows the error..
Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.
What hard drive do you copy them to?
Internal, or external?
thanks for helping.
I have reset the Lightroom preferences and it works for now.