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Lighroom Classic CC 8.2 crashes on startup with Windows 10 GTX1070 Max-Q

Feb 15, 2019

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With GPU enabled latest upgrade crashes on start with latest and previous generation Nvidia drivers. Even setting GPU use preference off in settings doesn't prevent crash. Installed 8.1 and LR Classic CC still works, so 8.2 is the introduced incompatibility. Latest Lightroom CC also has the same issue.

Uninstalled, and reinstalled latest Lightroom Classic CC 8.2. Reinstalled Nvidia drivers. Disabled GPU in settings by launching LR with my graphics adapter disabled in Device Management. Still reinstalling 8.1 is only thing that allowed LR to launch. 8.1 fine with GPU enabled in performance settings.

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Lighroom Classic CC 8.2 crashes on startup with Windows 10 GTX1070 Max-Q

Feb 15, 2019

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With GPU enabled latest upgrade crashes on start with latest and previous generation Nvidia drivers. Even setting GPU use preference off in settings doesn't prevent crash. Installed 8.1 and LR Classic CC still works, so 8.2 is the introduced incompatibility. Latest Lightroom CC also has the same issue.

Uninstalled, and reinstalled latest Lightroom Classic CC 8.2. Reinstalled Nvidia drivers. Disabled GPU in settings by launching LR with my graphics adapter disabled in Device Management. Still reinstalling 8.1 is only thing that allowed LR to launch. 8.1 fine with GPU enabled in performance settings.

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Mar 20, 2019

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Either the latest nVidia drivers fixed the bug or Adobe updated Lightroom Classic CC. Everything is launching fine for me.

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Adobe Community Professional ,
Mar 21, 2019

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Have you sought support from nVidia on this?

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Adobe Employee ,
Mar 25, 2019

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Looks like a similar issues was resolved here: LR Classic CC 8.2 crashing on open

^Carissa

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Adobe Employee ,
May 14, 2019

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Hi All,

We are happy to announce the release of Lightroom Classic 8.3 which should fix the crash issue at the app start-up. (conflict with a specific Nvidia GPU driver)

To update Lightroom Classic to 8.3, click "Update" in the Creative Cloud desktop app next to Lightroom Classic.

More detailed instructions for updating

This update includes new features and bug fixes to some of the top customer reported issues.

What’s new and fixed

Read more about the Lightroom Ecosystem May release on the Adobe Blog.

May Lightroom Releases

Please update to latest version of Lightroom Classic and share your feedback with us.

Thanks,

Akash Sharma

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