Lightoom stops responding when importing images

New Here ,
Dec 18, 2020 Dec 18, 2020

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This has been going on for a couple of days.  Lightroom stops responding when I click "Import"  I don't even get the Import box.  I read a suggestion to optimize my catalog.  I did that and NOW it won't even open the program at all.  Frustrated to say the least.  this is Adobe Lightroom Classic on a Windows 10 machine.

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Crash or freeze, Import and export, Performance

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LEGEND ,
Dec 18, 2020 Dec 18, 2020

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Consider reseting your preference file. This is not the same as reverting prefrence setting to defaults. This is Adobe speak for deleting the preference file. LrC will create a fresh new preference file as a result. The preference file can get corrupted leading to odd behavior. A corrupt preference file will survive updates, upgrades, reinstalls.

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

 

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New Here ,
Dec 18, 2020 Dec 18, 2020

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Thank you, Thank you for your answer.  Ok, but I cannot get Lightroom to even open now.  But, do I do this in Windows instead of opening Lightroom?  I guess I can try that.

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New Here ,
Dec 18, 2020 Dec 18, 2020

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Well, I did get my lightroom to open.....it is an older one.  The lightroom classic won't open.  In the one that opened CC2015....under preferences I can't find a reset.  Under "presets" tab I find, "Reset all default develop Settings".....that isn't what you mean is it? 

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New Here ,
Dec 18, 2020 Dec 18, 2020

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Sorry..,..I realized I had not followed your link.....will try that......duh

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LEGEND ,
Dec 18, 2020 Dec 18, 2020

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Link includes direction on manually deleting the preference file.

 

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New Here ,
Dec 18, 2020 Dec 18, 2020

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Thank you for your time.  I have spent the last 2 hours in complete frustration.  Using the Shift and Alt key together produces a box that does not look like the one there and is useless.  To manually do it I follow directions but cannot find this:  C: UsersUser nameAppDataRoamingAdobeLightroomPreferences.  I have been circling and circling doing the same thing over and over with the same results.  I do know the definition of Stupid is doing the same thing over and over and expecting a different result.,  I am ready to throw out Lightroom and find something I can actually use.  However, I pay for my Adobe subscription and I cannot afford to do another subscription  I have to make this work.....maybe in a week or so when I have calmed down....

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LEGEND ,
Dec 18, 2020 Dec 18, 2020

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So, a Windows PC?

 

Using the Wind9ws Windows  file manager, you can select the folder: users?

 

Then, under that, your user name  (folder)?

 

Next the folder AppData?

 

Roaming?

 

Adobe?

 

Lightroom?

 

Preferences?

 

 

 

 

 

 

 

 

 

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I must be some sort of total idiot.  Yes, a Windows PC.....I have absolutely NO clue what a Wind9ws file manager is.  I have looked and looked and googled it......I am supposing it is where I access folders.  So, I Look on my C drive and see Users.....click that.....there is NO user name, but another "user" so I click that.... Here is what I get:  There is NO AppData folder.  I apologize for being so dense, but I really don't see it:  Capture.JPG

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LEGEND ,
Dec 18, 2020 Dec 18, 2020

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When you logon to your computer, what is the user  name?

 

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I don't think what I do is "logging" on.,  I turn on the power.......a screen opens up and I click on "user"  Is that my user name?  "user"  Oh my., 

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LEGEND ,
Dec 18, 2020 Dec 18, 2020

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Thank you for that link.  I finally found it (it was ahidden folder....thank you Windows) and I deleted the file the directions told me to.....anyway.  Restarted the computer and it still makes no difference.  However, I am wondering if it is my machine.  It has acted weird the last day or so....not booting up like it should and not shutting off when I aask it to.  I think a trip to my computer guy is in my future.  Thank you for trying.

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