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Lightroom 4 won't open: Error 0xc000007b

Community Beginner ,
Nov 09, 2012

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I have been using lightroom 4 for a while with no problem now it wont open up and error message 0xc0000078 comes up. I have rebbooted reinstalled etc. I installed version 3 and that worked when I upgraded version 3 to 3.6 I had the same problem.

Good day all,

Based on your suggestions and feedback we have updated our documentation on this issue with some new solutions.

http://helpx.adobe.com/lightroom/kb/error-unable-start-correctly-0xc00007b.html

Let us know if this helps, or feel free to post if you have more questions or still are seeing the error.

Thanks!

Pete

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Lightroom 4 won't open: Error 0xc000007b

Community Beginner ,
Nov 09, 2012

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I have been using lightroom 4 for a while with no problem now it wont open up and error message 0xc0000078 comes up. I have rebbooted reinstalled etc. I installed version 3 and that worked when I upgraded version 3 to 3.6 I had the same problem.

Good day all,

Based on your suggestions and feedback we have updated our documentation on this issue with some new solutions.

http://helpx.adobe.com/lightroom/kb/error-unable-start-correctly-0xc00007b.html

Let us know if this helps, or feel free to post if you have more questions or still are seeing the error.

Thanks!

Pete

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Advocate ,
Nov 09, 2012

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New Here ,
Nov 11, 2012

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aztecvision: I think I'm having the same problem. I've been using Lightroom 4.2 on an HP Windows 7 machine for months without problems.  All of a sudden it refused to start the other day, giving me the following message:

  • The application was unable to start correctly (0xC000007B)

I've read just about every message on the forums to no avail.  Perhaps we can help this out together.  A few questions for you:

  • When did you last successfully run LR?  When did you notice it was broken?  (I successfully ran LR on 11/4 and discovered it broken on 11/7.)
  • Have you installed or uninstalled any software?  In particular, did you install iLivid or uninstall the HP Support Assistant?  (In my case, a family member had foolishly installed the former, and I had uninstalled the latter.)
  • Did Windows apply any updates?  (There were a few on my system, but I think they were just virus definitions.)
  • Have you tried doing a system restore to an earlier restore point?  (You might want to backup your computer before doing this.)

Following the advice of the forums, here is what I tried to fix it.  None of these things worked:

  1. Uninstalling iLivid.
  2. Trying to do a Windows system restore from an earlier point.  (This is not a backup restore; it changes registry and program installs.)  I was able to do this successfully from one point, but it didn't resolve the problem.  After undoing the restore, I was not able to go back to any of the earlier restore points, getting a "catastrophic failure message".  I also tried the restores from Windows safe mode, but this had the same problem.
  3. Running "chkdsk /r", which didn't find any problems.  I also retried (2) after this to no avail.
  4. Running a full MS antivirus scan which didn't find anything.
  5. Uninstalling all versions of LR and reinstalling 4.3-RC1.
  6. Reinstalling the HP support assistant.
  7. Uninstalling LR with the MS program install/uninstall tool, which is a replacement for the msicuu2.exe, then reinstalling.
  8. Running the Adobe CSS cleaner and reinstalling.

Finally, I installed the 32 bit version of LR-4.3-RC1 by manually running setup32 from the LR install directory.  This worked!  But it's less than desirable since the performance is presumably less than the 64 bit version.  I'd really like to figure this out.

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Community Beginner ,
Nov 11, 2012

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Interesting I did install livid isbthatbthe problem? Will uninstall and try it that way. The program was working fine until a few days ago just after I installed livid. Version 3 works fine but it will not update anything else

Will let you know what happens

Sent from my iPad

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Community Beginner ,
Nov 11, 2012

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Just removed

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Community Beginner ,
Nov 11, 2012

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Just removed Ilivid same result . Are you loading from a disc or is it a

download I am wondering if loading from a disc might be sucessful.

Regardss

David H

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Community Beginner ,
Nov 11, 2012

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I can load lightroom 3 , 64bit from a disc with no problem. Will try to

call adobe in the morning.

Let me know how you are getting on

Regards

DH

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New Here ,
Nov 11, 2012

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DH: I'm not surprised that uninstalling iLivid didn't solve the problem.  It didn't work for me.  Also, I'm not sure what you mean by "from a disc".  I presume you mean installed via CD instead of a download.  I doubt that would make a difference.  It is interesting that your LR 3 still works, because mine didn't.

I found a third person who can relate this problem to iLivid (http://forums.adobe.com/message/4839230), so I think we're on to something.  I've emailed iLivid support for some guidance.  In the meanwhile, you could try a Windows system restore to before you install iLivid.  I'd be really interested in the results of this, because it should in theory solve the problem but it didn't work for me.  It's easy, just type "system restore" in your start menu, then chose a custom restore point. But I'll warn you: you really should back up your computer before doing this.  Don't blame me if your computer breaks.

If you don't want to try that, you can always use the 32 bit version--which might be slower--or wait to see if I can find more information.  I think the next step might be to try some Windows forums.

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New Here ,
Nov 11, 2012

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I'm haaving the same issue with lightroom 3. Also after installing iLivid and uninstalling. I have just upgraded to windows 8 and this made no difference. Everything online seems to point in circles, someone asks about the issue but just gets pointed to someone else asking with no real solution.

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Community Beginner ,
Nov 12, 2012

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I have already done a system restore no luck unfortuately so will keep on

checking forums. Yes 3 works but problems comes back when I try to update

to 3,6 .Photoshop CS5 remains unaffected, strange!!

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Community Beginner ,
Nov 12, 2012

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Things that I have tried:

Deleting iLivid

Reinstalling Windows 7

Reinstalling light room all the way back to version 3( 64bit) (from disc)

successfull

Upgrading to 3.6 message 0xc000007b appears

Downloading 4.2 from website 0xc000007b appears

I am now assuming that if ilivid is the culprit it has left behind some

ghost files that neither I nor my computer can find.

Mabye it is the download that is the problem and loading the from CD is the

solution.Has anybody loaded 4.2 from a CD and are they getting the same

error message??

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New Here ,
Nov 12, 2012

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ehen you say reinstalled windows, did you do a clean install? im wondering if thats an option but if you tried it then no point.

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Community Beginner ,
Nov 12, 2012

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No it was not a clean install it was a repair job

Sent from my iPhone

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New Here ,
Nov 12, 2012

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drevil270183: you're now the fourth person who can confirm the problem is related to iLivid.  This is disconcerting. I hope iLivid responds to my support inquiry.

If we really want to dig deeper, I suspect we might have to do some detective work.  Here's a proposal:

  1. Find a Windows 7 computer that has never had iLivid installed.  Maybe someone has an extra computer or is willing to wipe the hard drive.  Or perhaps someone could set up a fresh install in a VMware instance.
  2. Install LR 4 and make sure it works.
  3. Take a snapshot of the hard drive and registry.
  4. Install iLivid.
  5. Verify that LR no longer works.
  6. Compare the hard drive and registry with that of step (3).  I suspect we'll see that some DLL's have been modified.

Any volunteers?  My hope is that we learn something in step (6) that can lead us to a solution.  Unfortunately I don't have an extra computer or VMware instance to do step (1).

If you really want to do a pro job, take a video of the work.  We can use this to show iLivid the problem, or post it on YouTube if they don't respond.

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New Here ,
Nov 12, 2012

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Hi all. I'm happy to do that - I've a spare HD that can use to install a clean Win 7 64bit install and do a pre/post iLivid comparison. I'll try and do it tonight - wife and kids permitting!

I'll post back my results.

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New Here ,
Nov 12, 2012

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Thanks, w7r!   I hope your family is understanding.   I've never done this sort of pre/post comparison, but a quick Google search gives some tips

Also, I definitely encourage you to set up a video camera on a tripod, as this gives definitive proof. We can always edit the video down later.

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Community Beginner ,
Nov 12, 2012

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Sorry cant help as my other computer has just died this has all happened on

my new one. Has anybody loaded version 4 up from a CD and gotten th esame

message or has everyone downloaded the program?

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New Here ,
Nov 12, 2012

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Hi guys, I sorted it on my PC. It may or may not work for you but this is what I did.

I uninstalled Lightroom 3.2 for my computer.

Ran my lavasoft Virus Software which found some dodgy stuff and got rid of those.

I then downloaded some free registry clean up software and that ran through the programs currently on my pc and cleaned those up and then the registry too.

I then rebooted and installed lightroom again. So far it all works fine.

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New Here ,
Nov 12, 2012

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Hi guys. okay - bingo!

1. install fresh 64bit Win7

2. created system restore point pre LR 4.2 install

3. installed LR 4.2 - rebooted

4. ran LR 4.2 - worked fine

5. created another system restore point pre iLivid install

6. down iLivid and install

7 ran LR 4.2 and bang got the error message we've been seeing.

Didn't have time to set-up a video camera but could try and find time later in the week.

So, finger pointed fairly and squarely at iLivid

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New Here ,
Nov 12, 2012

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w7r: thanks for doing this!  Have you found any obvious differences pre/post install?  I can help analyze if you send me directory listings before/after as text files.

drevil: that is really interesting.  I ran two MS antivirus programs which didn't find anything.  Did you notice what exactly Lavasoft removed?  Did you try LR after this but before the registry cleanup?  Also, which registry cleanup tool did you use?

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Community Beginner ,
Nov 12, 2012

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Great effort,I have upgraded kapersky but still no signs of any virus did lava soft tell you file location....

Sent from my iPad

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New Here ,
Nov 12, 2012

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w7r: on second thought, maybe you should try running Lavasoft and seeing what it removes.  That might be easier than trying to diff pre/post.  Of course, this assumes w7r doesn't remember what Lavasoft removed from his computer.

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New Here ,
Nov 15, 2012

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I just ran Malwarebytes on my computer.  It found and removed a bunch of stuff.  Alas LR-64 still fails to start even after reinstalling.  I'm going to try Lavasoft AdAware, but I'm not optimistic.  Even if I get LR-64 working again, I will worry that my computer is hopelessly compromised.  I may need to just reinstall Windows.

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New Here ,
Nov 16, 2012

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I am having the same problems, only with Lightroom 4.2 64 bit on my 64 bit Windows 7.  It began by failing to open when I had Lightroom 3.2 installed, a few weeks ago.  I was planning to upgrade to version 4 anyway, so ordered it hoping that it would solve the problem.  It didn't.  I installed the 32 bit version, but it is very slow and runs out of memory with my large raw files - it can't use the 16MB installed memory.

I have heard of iLivid, but there is no trace of it on this machine.

In trying to fix the problem, I ran chkdsk /r and fixed some errors.  It must have zapped some system files, so I had to do a Windows repair (what a pain).  And, it did not fix the problem.

Per the above posts I will run all of my virus scanner software and CCLEANER and see if it fixes anything.

John Samuels

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New Here ,
Nov 16, 2012

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I installed Ilivid and now my lightroom doesn't work.  I am going through a divorce and my husband used to help me with my IT stuff and I am not smart with this at all.  It looks like from the comments above I will have to reinstall Windows.  Any tips on how I do this without the disk?  Also, when I do this will my library and presets in Lightroom be saved.

Thank you in advance 🙂

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New Here ,
Nov 17, 2012

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Jodi, without going into deep stuff, I will answer your questions.

First, you may not have to reinstall Windows – that is a last resort. That being said, you will probably need a Windows install disk to do it. If, however, your PC manufacturer installed a copy on a hidden disk, you could activate it while you are booting up the PC. Beware, however, you will lose every program and all the data you have installed – the PC will look just the way it did when you first received it. So – last resort.

I would watch the forum here closely. The guys and gals have pinned it down to iLivid being the culprit. I am running a whole bunch of virus removal products right now and, if I am successful, will be able to recommend one – a lot easier than reinstalling Windows. In the meantime, run the 32 bit version. It works OK – just slow.

John

Dr. PC

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Community Beginner ,
Nov 18, 2012

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I am following your thread, I am one of the ones who has been posting blogs on this. Just to let you know that an Adobe technician has confirmed Ilivid as a possible culprit spent two hours on phone with remote viewing and they were unable to fix it ,still have pending case with Adobe so hopefully they will come up with a solution. The worrying thing is that there is at least one person on the blog who has the same problem and who did not load up Ilivid ( a woman I belive) so we may be looking at something else : a possibl ethread to look at is has anybody had a problem after uploading any recent windows update.

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New Here ,
Nov 18, 2012

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After restor an old version of Windows 7, before install Ilivid, "Panneau de configuration" and "recuperation" in french language.

uninstall Lightroom and reinstall LR64 for a right connect with the catalog, all OK .

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New Here ,
Nov 18, 2012

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Thank you, Doc.

Foolish question, how do I run the 32 bit version.  Seriously, thank you so much for the help.

Jodi

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New Here ,
Nov 18, 2012

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Hi guys,

I uninstalled lightroom, ran lavasoft virus checker which might not have done much. http://www.piriform.com/ccleaner  this is the registry cleaned I used and did all the checks it offers. restarted the computer and installed lightroom. Works fine now. Give that cleaner ago, it seemed really good.

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New Here ,
Nov 18, 2012

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No question is foolish the first time you ask it!

First, download Lightroom version 4.2 from the website, if you have not already. Although it depends upon what Internet browser you are using, the download will usually end up in a folder called Downloads and it is called Lightroom_4_LS11_win_4_2.exe. Your browser may show you the download in a list. When you have located it, double left click on it to run it and wait patiently. It will ask you two questions – reply Run, then Next to them. Then wait again.

An Installer window will pop-up and give you two check boxes. Click on the first to uncheck it, and click on the second to check it (Open Specified Folder) and click on OK or Run or Continue (whatever it says…). In the Windows Explorer window that pops up, double left click on the folder called Adobe Photoshop Lightroom 4. There you will see two files, Setup32.exe and Setup64.exe. Double click on Setup32.exe to install the 32 bit version of Lightroom. You do not have to uninstall the 64 bit version, but you will have two icons on your desktop. The new one is the 32 bit one. Whew!

I have not had success so far in getting the 64 bit version to run, despite running various malware scanners and registry cleaners, etc. I manually removed all references to iLivid from the registry too. I suspect that iLivid installed a file with the same name as a (minor) system file, replacing it. Running SFC /scannow and even doing a full system repair has not replaced that file with a good one. I need to see a manifest from iLivid to see what files it installs.

John

Dr. PC

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New Here ,
Nov 18, 2012

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If it's possible restor system before the install of Ilivid. For me that is OK with LT64.

regard's

Jacques

Message du 18/11/12 18:16

De : "Radiowhiz"

A : "jpf46"

Copie à :

Objet : Lightroom 4 won't open: Error 0xc000007b

Re: Lightroom 4 won't open: Error 0xc000007b

created by Radiowhiz in Photoshop Lightroom - View the full discussion

No question is foolish the first time you ask it!

First, download Lightroom version 4.2 from the website, if you have not already. Although it depends upon what Internet browser you are using, the download will usually end up in a folder called Downloads and it is called Lightroom_4_LS11_win_4_2.exe. Your browser may show you the download in a list. When you have located it, double left click on it to run it and wait patiently. It will ask you two questions – reply Run, then Next to them. Then wait again.

An Installer window will pop-up and give you two check boxes. Click on the first to uncheck it, and click on the second to check it (Open Specified Folder) and click on OK or Run or Continue (whatever it says…). In the Windows Explorer window that pops up, double left click on the folder called Adobe Photoshop Lightroom 4. There you will see two files, Setup32.exe and Setup64.exe. Double click on Setup32.exe to install the 32 bit version of Lightroom. You do not have to uninstall the 64 bit version, but you will have two icons on your desktop. The new one is the 32 bit one. Whew!

I have not had success so far in getting the 64 bit version to run, despite running various malware scanners and registry cleaners, etc. I manually removed all references to iLivid from the registry too. I suspect that iLivid installed a file with the same name as a (minor) system file, replacing it. Running SFC /scannow and even doing a full system repair has not replaced that file with a good one. I need to see a manifest from iLivid to see what files it installs.

John

Dr. PC

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New Here ,
Nov 16, 2012

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I am having the same exact problem with my LR4 since having installed iLivid.  64 bit version worked fine up until that point, now I get the Error 0xc000007b message.  Went ahead and installed the 32 bit version and that seems to work fine.  Uninstalled iLivid and 64 bit version still does not work.  Hope to hear of an easy fix soon!

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New Here ,
Nov 19, 2012

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Guys - think I have the solution. I too like everybody here started seeing this error subsequent to iLivid installation. After reading through the logs here and elsewhere, I started tracking down the issue and eventually zeroed in on the following DLLs:

1. msvcr80.dll

2. msvcr100.dll

These DLLs were reported either missing or being 32 bit. I am runnig Win 7 Enterprise 64 Bit. After copying the 64 bit versions of these DLLs in the Ligthroom installation folder, I was able to run Lightroom 4.3 RC.

Hope this helps.

Background Info:

1. I was running Adobe Lightroom 3.6 64 Bit

2. I installed iLivid, and Lightroom started bombing with oxc0000007b error.

3. I uninstalled iLivid, deleted ALL traces of it from Registry, ran multiple registry cleaners several times.

4. Ran LR 3.6 but oxc0000007b error persisted.

5. Uninstalled LR 3.6 and then installed LR 4.3 RC - the same error.

6. Then tracked down the issue to those 2 DLLs.

My LR is working fine now.

Let me know if this worked for you.

Regards//K

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New Here ,
Nov 19, 2012

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I can confirm that the above solution with the DLL identified works. I just uninstalled 4.3 RC and installed LR 4.2 and the same oxc0000007b error came up when I tried running LR. Then I copied the DLLs into the installation folder of LR 4.2, and voila! It started working. Now, I do not know the reason for this, but the DLLs indeed seem to be causing this error.

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Community Beginner ,
Nov 20, 2012

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thanks for the info , can you advise the exact procedure, ie: where you downloaded the .dll files from and where you put them into.

Thanks

David

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Community Beginner ,
Nov 20, 2012

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Please excuse my ignorance but what is 4.3 RC??

Thanks

DH

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New Here ,
Nov 20, 2012

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By 4.3 RC I meant Lightroom 4.3 Release Candidate (RC)

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New Here ,
Nov 20, 2012

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I copied the msvcr80.dll 64 bit from Adobe Photoshop CS 5.1 installation I had on my laptop. You can try downloading this file from internet, but it must be 64 bit.

And the msvcr100.dll was picked up from Microsoft Visual C++ 2010 x64 Redistrbutable. Again, you may want to try downloading this from somewhere on the Internet. But it must be 64 bit.

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Community Beginner ,
Nov 23, 2012

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For the life of me cant find the msvcr100.dll file on the computer as I cannot even find the Microsoftvisual folder ( is it a hidden file) how do you find the folder.

The search will not bring up the file

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Advocate ,
Nov 23, 2012

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C:\windows\sysWOW64\msvcr100.dll , it's here in Windows 8

Frans

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Community Beginner ,
Nov 23, 2012

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Unfortnately have win 7 but should be in the same area

Sent from my iPad

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New Here ,
Nov 23, 2012

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Well, I could email you these DLLs, but most likely they will be filtered by your spammer or the virus checker. Worth a try perhaps. let me know.

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Community Beginner ,
Nov 24, 2012

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Its ok I have found the .dlls have put them in the installation folder but no luck, I have got the 32 version loaded however and have uninstalled and reinstalled CS5 they all work, CS5 is 64 bit. Very Strange!! Possibly not installling them in the right place but as far as I can see there is only one place,  If you have time have a shop and email me .dlls to david.hochstetter@gmail.com. I owe you a couple of beers ( wherever you are ) I am in the UK

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New Here ,
Nov 25, 2012

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I'm experiencing this same issue - I have lightroom 4.2 installed on my desktop pc and also on my laptop. I installed ilivid on my desktop pc last week (by mistake).

I only have this issue on my desktop - so Ilivid seems to be the culprit as others have noted.

I am running windows 7  (64bit) With regards to the suggested DLL file copies. Exactly where do I find these dlls and where should I copy them to? What is their source and destination?

I can find several copies of the msvcr80.dll on my laptop - most in windows\winsxs\ based directories some appear to be AMD64 related locations and I am running on an i7 920 (intel 64) on my desktop and also an i5 intel 64 bit on my laptop.

So far I tried just copying the msvcr100.dll to my desktop and it has not resolved the problem.

Any help is greatly appreciated. I'm livid with ilivid grrrr!

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New Here ,
Nov 25, 2012

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David - i sent you the DLLs in my previous email. I am hoping they will pass through your firewall and spam catcher. If not, this email should notify you. Let me know either way

Regards//K

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New Here ,
Nov 25, 2012

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@siarljp

I cannot say where you may find these DLLs, only that they MUST be 64 bit. I had to source one of mine from an existing 64 bit Photoshop CS 5.1 installation, and the other from the Internet.

I have emailed a copy of those DLLs to aztecvision; let's see if that works. In addition, I have also uploaded these DLLs zipped into a shared repository called ge.tt, and you are welcome to download this from here: http://ge.tt/7mU2JJS/v/0?c - feel free to run this through you fav virus checker.

Once you have dowloaded this, extract the DLLs from the zipped file, and then drop them into your LR installation folder. For instance mine is at the following location: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2 - which is where these DLLs are living. Restarted the Lightroom and you should be in business.

Note that the above solution works for other applications on Windows 7 64 bit, that also throws this error: 0xc000007b - so this is the ONLY guaranteed approach to fix it. Microsoft has been completely useless in this regard, as usual too.

Regards//K

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New Here ,
Nov 25, 2012

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Thank you curious bystander! that fixed it! you just made my day

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Advisor ,
Nov 25, 2012

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Just out of curiosity: are these two dlls specific to LR4.2 ?

I have a well-working LR4.1-installation, never infected with iLivid.

I searched for both dlls on my Win7-computer.

Several versions of both do exist in all sorts of programs (Photoshop CS5 among them), but none in Lightroom (neither 3.6, 4.0, nor 4.1).

Cornelia

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New Here ,
Nov 25, 2012

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I did a bit more digging into this - from what I discovered they are the microsoft visual c++ runtime library - and so not specific to Lightroom but used by many windows applications. The problem is that Windows 7 prevents the user from copying an "incorrect" version of these files into the windows directories - it actually does some checks to ensure that this does not happen. Apparently xcopy can subvert these checks - and is likely what the ilivid programmers have used. Microsoft strongly advises against copying the files into the windows directories - see the post here: http://social.msdn.microsoft.com/Forums/en/vcgeneral/thread/ee95cc1f-477e-4b71-bd8e-dbb03dab8e4c

The solution that microsoft recommends in this post is to do what I just did - and to paste into the directory of each application that is having a problem. Even if you download the microsoft official install it will not overwrite the ilivid version - and this is because it is dated more recent than the microsoft one I think.

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Community Beginner ,
Nov 25, 2012

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Many thanks for your help, unfortunately it still does not work so I will have to run on 32 bit

Thanks for your efforts

David

Sent from my iPad

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New Here ,
Nov 25, 2012

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Siarljp - thats exactly what I suggested - copy the dlls into the lightroom installation folder.

--

Sent from my Android phone with K-9 Mail. Please excuse my brevity.

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New Here ,
Nov 25, 2012

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CuriousBystander - Thats right I know and I really appreciate you providing the solution - I just thought it might be of interest to people to find out why this is necessary. What worries me a bit with your solution is that basically all other 64 bit applications that you may have installed that rely on the visual c++ runtime libraries should also experience similar issues - so whilst we have a fix for the one application - to fix all - you have to repeat this fix each time per app - and that is explained a little in the link I provided.

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New Here ,
Nov 26, 2012

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This was starting to be a very painful issue to address.  I was skeptical, but wow!  It worked immediately and I was able to register and use the software.  (The only remaining question is why Microsoft and Adobe don't know this, but leave that for another day.)  Thanks for an effective fix.

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New Here ,
Nov 26, 2012

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@Siarljp- you are right. I happen to have another app that threw the same 0XC exception, and copying these 2 DLLs to its installation folder solved it. So yes, with this approach, one has to repeat this for all troublesome apps.

In fact, before I posted that solution, I tried many times to REPAIR the VC++ redistrib from MSFT. But nothing worked. Your link seems to point to the reason for the failed repair. Thank you!

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New Here ,
Nov 29, 2012

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Thanks.  The two .dll files worked great.  Put them into the file where Lightroom was installed.

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New Here ,
Nov 30, 2012

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@CuriousBystander

Polish your laurels. I have just had the same problem, downloaded your file, had to sort out what 7z files were... and everything hunky-dory.

Incidentally, looking at how this happened to me... is the story similar for others?

A French friend, using free.com as his ISP, has a few Gb of space as user area. He told me that a copy of a CD was there and I should just link to the page and download it. I was offered the option of downloading a magical new sw called ilivid or directly downloading the file. I opted for download and the iLivid software was downloaded as a preliminary anyway. OK, so no big deal, I just uninstalled iLivid afterwards. That was a couple of weeks ago. Today, I went to use LR and bingo the dreaded error message.

This iLivid is truly dangerous!  How can professionals behave like that? From now on, it will not be uninstall but create and use a restore point!  One learns....

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Community Beginner ,
Nov 30, 2012

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It is definetley iLivid!!

On 30 November 2012 12:32, Monsieur Septimus Fry

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New Here ,
Dec 01, 2012

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I can now confirm that ilivid is causing issues with other 64 bit applications I have installed too - and the dll solution doesn't appear to fix all of them... I'm now seriously contemplating a full windows reinstall.

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New Here ,
Dec 01, 2012

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Try RESTORE first. This worked for me. I always create a restore point before installing any new programs  after an episode when I DID need to reinstall Windows 7 64 bit.

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Community Beginner ,
Nov 26, 2012

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Finaly success thank you !!!!

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New Here ,
Nov 27, 2012

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I finally circumvented the problem with the restore wizard and will try to remember not to install new programs without walking around the block [instead].

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New Here ,
Nov 27, 2012

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Which ones? They exist in various versions. I have both X86 and AMD versions in 32 and 64 bits for versions 8.0.50727 – 762, 42, 6195, 4940 and 4053. And for 10.00 I have 40219.325, and for 30319 I have version 1 and 415.

I did several SXS traces on this and another uninfected computer to see if errors were being generated by not finding the correct C++ libraries, but no errors occurred. I did see that the versions called for by LR4 are the AMD64 ones, even though my machine is X86. Does this just mean that the original assemblies were done on an AMD processor? The referenced assemblies were AMD64 8.0.50608.0 (which I do not have on my computer) and AMD64 8.0.50727.4940 which I do have.

Here is a sample:

Begin Activation Context Generation.

Input Parameter:

Flags = 0

ProcessorArchitecture = AMD64

CultureFallBacks = en-US;en

ManifestPath = C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\asneu.dll

AssemblyDirectory = C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\

Application Config File =

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New Here ,
Dec 05, 2012

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I tried installing the dll files as CuriousBystander said in post 35. And it worked. I had removed iLivid, reinstalled Lightroom 4.2. Ran CC Cleaner with no luck.

Searched my C: drive for the two dll files.

Installed them in

C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2.

After copying the dll into my Lightroom folder Lightroom was running again.

I just noticed CuriousBystander has a link to download the dll files you need up above.

Thanks CuriousBystander for coming up with the solution.

35. CuriousBystander,

    

  Nov 19, 2012 8:09 PM    in reply to aztecvision 

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Guys - think I have the solution. I too like everybody here started seeing this error subsequent to iLivid installation. After reading through the logs here and elsewhere, I started tracking down the issue and eventually zeroed in on the following DLLs:

1. msvcr80.dll

2. msvcr100.dll

These DLLs were reported either missing or being 32 bit. I am runnig Win 7 Enterprise 64 Bit. After copying the 64 bit versions of these DLLs in the Ligthroom installation folder, I was able to run Lightroom 4.3 RC.

Hope this helps.

Background Info:

1. I was running Adobe Lightroom 3.6 64 Bit

2. I installed iLivid, and Lightroom started bombing with oxc0000007b error.

3. I uninstalled iLivid, deleted ALL traces of it from Registry, ran multiple registry cleaners several times.

4. Ran LR 3.6 but oxc0000007b error persisted.

5. Uninstalled LR 3.6 and then installed LR 4.3 RC - the same error.

6. Then tracked down the issue to those 2 DLLs.

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New Here ,
Dec 05, 2012

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I looked through my files and found 40 'msvcr80.dll' and 25 'msvcr100.dll' of varying sizes, but none in LIGHTROOM. There are such files in Photoshop CS6 and Bridge.  At this point, everything is working.  What size are the dll files you used?

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New Here ,
Dec 05, 2012

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I just grabbed one from CS6 and the other one was the lastest version I found.

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New Here ,
Dec 05, 2012

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Check the size; 600 or 700 kb?

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New Here ,
Dec 05, 2012

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msvcr80.dll   788kb

msvcr100.dll  809kb

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New Here ,
Dec 05, 2012

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I show msvcr80.dll files of 632, 796, 802, 822 and 626 KB with 626,688 bytes in Adobe Bridge CS6 and 796,672 in Photoshop CS6 but nothing in Lightroom 4.1.

I see msvcr100.dll at 829264 in Bridge and CS6, additional files of 773 and 770 KB but once again nothing in Lightroom. Perhaps Lightroom can read from some of the other dll files.

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New Here ,
Dec 06, 2012

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In a previous post I posted some of the sizes and versions of the files. Sometime the larger ones are older than the new ones – you can’t tell from that. And, sometime the creation dates are older for newer versions, etc. I think the best way to choose the files is by version (right click on the .exe file for that info). That being said, I still don’t know what versions are best, but my LR is working now with the following:

MSVCR80.DLL 3/28/11 778kb Ver 8.0.50727.762 (not the highest version in my computer)

MSVCR100.DLL 8/15/12 809kb Ver 10.0.30319.1

John

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New Here ,
Dec 06, 2012

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The versions I have in Photoshop/Bridge CS6 are: --80  is 8.0.50727.762 and  --100 is 10.00.40219.1 but neither is in Lightroom.