Lightroom 5 Crashes Indiscriminately

Community Beginner ,
Jan 03, 2018

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My Lightroom 5 app crashes indiscriminately - when editing photos, adjust hue, exporting files, upon startup, etc. I checked my account to see if there was an upgrade option to Lightroom 6, but it doesn't appear that there is.What the heck is going on??

High Sierra is the problem. LR 5 does not run properly under High Sierra.

Your choices are:

  • Upgrade Lightroom (pay money) to get either LR 6.14 or the subscription to LR Classic CC
  • Downgrade your operating system to Sierra

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Adobe Community Professional ,
Jan 04, 2018

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We need more informations about your system. Otherwise we can't help.

Which operating system do you use?

Which version of Lightroom do you use?

What has been chnaged on your system before the error occured?

Axel

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Community Beginner ,
Jan 04, 2018

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- Operating System: MacOS High Sierra

- Version: Lightroom 5.7.1

- No changes to my computer since this issue started, as far as I know.

Thank you for your help.

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LEGEND ,
Jan 04, 2018

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High Sierra is the problem. LR 5 does not run properly under High Sierra.

Your choices are:

  • Upgrade Lightroom (pay money) to get either LR 6.14 or the subscription to LR Classic CC
  • Downgrade your operating system to Sierra

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Community Beginner ,
Jan 04, 2018

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Thank you for letting me know about High Sierra. Would installing Lightroom CC mean that there is a separate program on my computer, outside of Lightroom 5.7.1? Or would it just replace the old Lightroom? Any information you could provide (as to what an update or new subscription would entail) would be very helpful.

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LEGEND ,
Jan 04, 2018

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The suggestion is to upgrade to Lightroom Classic CC and not Lightroom CC. This is a separate (new to you) program. All of your work in Lightroom 5.7.1 should also upgrade to a new Lightroom Classic CC catalog. The subscription in the US is $9.99 per month (plus tax).

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Community Beginner ,
Jan 04, 2018

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My apologies for my ignorance, but I have been looking around on the Adobe website and I can't find the path to buy Lightroom Classic CC.... all it shows is an option for Lightroom CC.

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New Here ,
Jan 04, 2018

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Hi. I can't open Lightroom (or if it opens it quits unexpectedly) but I've got Lightroom 6 on High Sierra. Is it the same issue here? Do I have to downgrade to Sierra? Thanks

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LEGEND ,
Jan 04, 2018

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deluac17476971  wrote

Hi. I can't open Lightroom (or if it opens it quits unexpectedly) but I've got Lightroom 6 on High Sierra. Is it the same issue here? Do I have to downgrade to Sierra? Thanks

You can update your LR 6 (it's free) to 6.14 and it should run properly on High Sierra. Download Photoshop Lightroom

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LEGEND ,
Jan 04, 2018

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sarahaldie  wrote

My apologies for my ignorance, but I have been looking around on the Adobe website and I can't find the path to buy Lightroom Classic CC.... all it shows is an option for Lightroom CC.

To subscribe to Lightroom Classic CC, it's actually part of what is called the "Creative Cloud Photography Plan", which also includes Photoshop CC and Lightroom CC (which you don't want to use, it is a different product, it is a store-your-photos-in-the-cloud product, it is not the successor to what we all know as desktop Lightroom, despite the similar name). And I believe this link works for people in the US, I have no idea if it works outside the US.

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Advocate ,
Jan 04, 2018

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watch this video from the Lightroom Expert at Adobe.

The All-New Lightroom CC: An Overview - YouTube

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Community Beginner ,
Jan 04, 2018

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It turns out I already have Lightroom Classic CC included in my current package. Is there a tutorial how to transfer your files from Lightroom 5.7.1 to Classic CC? Thanks so much for you help

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Advocate ,
Jan 04, 2018

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jkost.com has numerous Lightroom Classic, Lightroom CC, Lightroom Mobile and Photoshop videos.

Click the 'Lightroom' menu near top of page.

You can also 'search' YouTube for things like 'Lightroom Creative Cloud' or 'Lightroom Classic CC'

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LEGEND ,
Jan 04, 2018

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sarahaldie  wrote

It turns out I already have Lightroom Classic CC included in my current package. Is there a tutorial how to transfer your files from Lightroom 5.7.1 to Classic CC? Thanks so much for you help

You launch Lightroom Classic CC, it should ask if you want to upgrade your previous catalog, you say YES. If it doesn't ask, use the Lightroom Classic CC command File->Open Catalog and select your LR 5.7.1 catalog file.

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New Here ,
Jan 05, 2018

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It works fine now, thank you so much for your help!

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New Here ,
Jun 07, 2018

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Hello I am having the same issue...help! What worked for you??

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LEGEND ,
Jun 07, 2018

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Give us details. What is your operating system version NUMBER? What actions in LR trigger the crashes? Is it just LR that crashes or the whole computer that crashes? And tell us any other information that is relevant 

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New Here ,
Apr 20, 2018

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Did you end up ugrading the lightroom program or downgrading sierra?

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New Here ,
Nov 04, 2018

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Hi, I have similar problem. LR 5.7.1 is newly re-installed on my Windows 10 PC and it crashes when I try to import new photos or add a new folder. The old photos seems to be possible to handle.

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