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Lightroom 5

New Here ,
Jul 02, 2020

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I don't understand why I am not allowed to download a product I've purchased. I've been on adobe chat for over an hour and still no explanation other than it is only available for windows... however I purchsed it on MAC and used it for years on a MAC. The chat service is horrible. Adobe used to be a leader in customer service. it is sad to see how far it has fallen.

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Correct answer by WobertC | Adobe Community Professional

Like most software, support eventually 'dries up'.

You may find links if you search the forums-

https://community.adobe.com/t5/lightroom-classic/lightroom-4-4-download-page-or-url/td-p/10775339?page=2

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Lightroom 5

New Here ,
Jul 02, 2020

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I don't understand why I am not allowed to download a product I've purchased. I've been on adobe chat for over an hour and still no explanation other than it is only available for windows... however I purchsed it on MAC and used it for years on a MAC. The chat service is horrible. Adobe used to be a leader in customer service. it is sad to see how far it has fallen.

Adobe Community Professional
Correct answer by WobertC | Adobe Community Professional

Like most software, support eventually 'dries up'.

You may find links if you search the forums-

https://community.adobe.com/t5/lightroom-classic/lightroom-4-4-download-page-or-url/td-p/10775339?page=2

TOPICS
Problem or error

Views

106

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Jul 02, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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Like most software, support eventually 'dries up'.

You may find links if you search the forums-

https://community.adobe.com/t5/lightroom-classic/lightroom-4-4-download-page-or-url/td-p/10775339?pa...

Regards. My System: Lr-Classic 10.0, Photoshop 22.0, Lightroom 4.0, Windows-10. Nikon DSLR.

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Jul 02, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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This forum is intended for customer to customer support with only a small number of Adobe employees providing occassional answers to technical issues. Since your issue is neither technical nor something that other customers can help with, I think it best that you contact Adobe Customer Services.

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Jul 02, 2020 0
LEGEND ,
Jul 03, 2020

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We are not Adobe here, we are just other Lightroom users. We cannot explain "why" Adobe does something. We cannot improve their customer service.

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Jul 03, 2020 0
Adobe Community Professional ,
Jul 03, 2020

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Why exactly do you need the downlaod of LR 5.x?

 

If it is to install on a New Mac you just got then having the download won't help you. The newest Mac OS X version will not allow LR 5 to be installed.

Please state what version of OS X you are running and the model year of your Mac computer that you want to install LR 5 on.

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Jul 03, 2020 1