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lightroom 6 problems

New Here ,
May 09, 2020

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hi all 

I have the stand alone version of lr 6 which i upgraded first from   lr  4 (disc) to lr 5 then again upgrade to lr 6  it was all working great but today it wont let me import new pics and keeps crashing telling me to either wait or terminate if i wait it wont go forward  so i decided to uninstall then reinstall now i spoke to customer support and they said install lr 6 then put in serial no and away you go. Well whatever i do it says its installed on max amoumt of pcs and to deactivate on one ! dont understand at all but i uninstalled it on my other laptop but still says too many installs ? i asked support if it was because it was an upgrade but to be honest they hadnt a clue .I reinstalled both lr4 and 5 but when i install lr 6 same error too many installs 

This is driving me nuts 

T I A 

Mick

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Crash or freeze, Download and install, How to, Problem or error

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lightroom 6 problems

New Here ,
May 09, 2020

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hi all 

I have the stand alone version of lr 6 which i upgraded first from   lr  4 (disc) to lr 5 then again upgrade to lr 6  it was all working great but today it wont let me import new pics and keeps crashing telling me to either wait or terminate if i wait it wont go forward  so i decided to uninstall then reinstall now i spoke to customer support and they said install lr 6 then put in serial no and away you go. Well whatever i do it says its installed on max amoumt of pcs and to deactivate on one ! dont understand at all but i uninstalled it on my other laptop but still says too many installs ? i asked support if it was because it was an upgrade but to be honest they hadnt a clue .I reinstalled both lr4 and 5 but when i install lr 6 same error too many installs 

This is driving me nuts 

T I A 

Mick

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

TOPICS
Crash or freeze, Download and install, How to, Problem or error

Views

663

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May 09, 2020 0
LEGEND ,
May 09, 2020

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You will have to call/chat Adobe again, and cross fingers that you get a helpfull outsourced tech.

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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May 09, 2020 0
LEGEND ,
May 09, 2020

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Mind you, one thing to try, and I am fairly sure this will not work, even if you registered your copy at Adobe.

 

Bring up Adobe.com

Sign in

 

Click on Manage your account

 

Gets a bit muddy to me at this point, if you had an ussue with a subscription, you could click on manage plan, then scroll to bottom and deactivate trroublesome activations

 

No dubscription, so perhsps look at purchased oroducts, and cross fingers

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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May 09, 2020 0
Adobe Community Professional ,
May 09, 2020

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Just a few points, first keep calm, from the info you have provided you should be able to sort this out. It's obvious you have the application registered.

First you have to deactivate one of your installs, uninstall does not deactivate the unit. You have to sign in to your Adobe account with the unit you wish to deactivate so you would have to reinstall the application to deactivate it, then you can uninstall.

I you are not able to complete that, you will have to contact Adobe Support, as David advised, and have them complete the deactivation they should be able to also provide you with a link to download the latest update Version 6.14.

You May need to be assertive with the rep at Adobe.

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS 11.0: LrC 10, Lr 4, Ps 22.0.1,; Camera OM-D E-M1.

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May 09, 2020 0
New Here ,
May 10, 2020

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Morning all thanks for all your replies ,I spoke late last night to yet another assistant and they did something there end and I could at last reinstall  hurrah ! I then tried to import some pictures again and it still crashes and says.  Lightroom has stopped responding wait or restart   ,

whatever you try it crashes again  any ideas please ? It' was ok last time I imported but that was a while back 

tia

i must add the rep I spoke to when I told her this said they don't support my version anymore so best ask the community !   

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May 10, 2020 0
Adobe Community Professional ,
May 10, 2020

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Please provide details of your operating system. From the Lightroom menu help menu click on system info and take a screen capture of the top section of the info down to GPU info. Insert in your reply see the attached.

 

Screenshot 2020-05-06 at 11.43.55 AM.png

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS 11.0: LrC 10, Lr 4, Ps 22.0.1,; Camera OM-D E-M1.

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May 10, 2020 0
New Here ,
May 10, 2020

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Sent from Mail for Windows 10

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May 10, 2020 0
LEGEND ,
May 10, 2020

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You can't send attachments via e-mail. You need to include any screen captures using the web interface to this forum.

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May 10, 2020 0
New Here ,
May 10, 2020

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Screenshot (2).png

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May 10, 2020 0