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Lightroom 6, Video problem detected - slideshow function is disabled

New Here ,
Mar 22, 2017

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The slideshow function on Lightroom 6 version 6.9 has stopped working, with the message "Video problem detected" and asking me to update the video card or driver.

It was working 3-4 months ago but I just noticed it's no longer working.

The video card driver is up to date (Intel HD Graphics 3000)

Windows 10.

I've tried the several approaches listed on the web about this but no luck so far.

Your system only meets the minimum requirements for running Lightroom and needs to be upgraded to at least the recommended specs .See System requirements for Photoshop Lightroom for Mac and Windows OS  The Intel 3000 is a pretty old GPU and if we look at the system info, it says that OpenGLversion on this card failed to load.This card is no longer capable of running most editing apps nowadays, I would highly recommend you to upgrade your GPU and Ram.

Hope that helps. Thanks,

~Akash

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Lightroom 6, Video problem detected - slideshow function is disabled

New Here ,
Mar 22, 2017

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The slideshow function on Lightroom 6 version 6.9 has stopped working, with the message "Video problem detected" and asking me to update the video card or driver.

It was working 3-4 months ago but I just noticed it's no longer working.

The video card driver is up to date (Intel HD Graphics 3000)

Windows 10.

I've tried the several approaches listed on the web about this but no luck so far.

Your system only meets the minimum requirements for running Lightroom and needs to be upgraded to at least the recommended specs .See System requirements for Photoshop Lightroom for Mac and Windows OS  The Intel 3000 is a pretty old GPU and if we look at the system info, it says that OpenGLversion on this card failed to load.This card is no longer capable of running most editing apps nowadays, I would highly recommend you to upgrade your GPU and Ram.

Hope that helps. Thanks,

~Akash

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Mar 22, 2017 0
Adobe Employee ,
Mar 22, 2017

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Hi manuso,

Please take a look at this article Adobe Lightroom GPU Troubleshooting and FAQ  and follow the suggestions mentioned

Let us know if that helps.

Thanks,

Akash

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Mar 22, 2017 0
New Here ,
Mar 22, 2017

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Akash,

Thanks, I've tried the various steps listed in this troubleshooting article (as well as other troubleshooting articles I could find).

These steps involved updating the video driver (done) and disabling the graphics card (no effect on the problem). No luck with these in fixing the problem.

Thanks again and we must keep looking.

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Mar 22, 2017 0
Adobe Employee ,
Mar 22, 2017

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Could you please post the Lightroom Help>System info report here?

~Akash

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Mar 22, 2017 0
New Here ,
Mar 22, 2017

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Akash,

Herte it is:

Lightroom version: 6.9 [ 1106920 ]
License: Perpetual
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 1.3 GHz
Built-in memory: 4010.6 MB
Real memory available to Lightroom: 4010.6 MB
Real memory used by Lightroom: 358.9 MB (8.9%)
Virtual memory used by Lightroom: 444.2 MB
GDI objects count: 406
USER objects count: 1392
Process handles count: 1029
Memory cache size: 115.4MB / 746.6MB (15.5%)
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 40MB / 2005MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor:
Version:
Renderer:
LanguageVersion:

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\Manus\Lightroom catalog backup\Backups\2016-08-04 1421\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Manus\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Canon Tether Plugin
2) Facebook
3) Flickr
4) HDR Efex Pro 2
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 116
Subsystem : c098144d
Revision : 9
Video Memory : 32
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x8
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false

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Mar 22, 2017 0
New Here ,
Mar 22, 2017

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Also, FYI

Intel HD Graphics 3000

Driver 9.17.10.4459

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Mar 22, 2017 0
Adobe Employee ,
Mar 29, 2017

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Your system only meets the minimum requirements for running Lightroom and needs to be upgraded to at least the recommended specs .See System requirements for Photoshop Lightroom for Mac and Windows OS  The Intel 3000 is a pretty old GPU and if we look at the system info, it says that OpenGLversion on this card failed to load.This card is no longer capable of running most editing apps nowadays, I would highly recommend you to upgrade your GPU and Ram.

Hope that helps. Thanks,

~Akash

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Mar 29, 2017 0
New Here ,
Mar 29, 2017

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It was working for LR 5 and LR 6 until recently. Why did it decide to stop - after I decided to purchase the upgrade?

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Mar 29, 2017 0
Adobe Employee ,
Mar 30, 2017

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Possibly your driver got updated and now al the apps failed to detect the OpenGL version.

~Akash

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Mar 30, 2017 0
New Here ,
Oct 18, 2020

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Have encountered the same problem but after update from WIN 7 to WIN 10. Nothing else changed. LR notification after update: "Slideshow and Video Export has been deactivated because the grafic card or driver is not supported....".

No idea how to solve. The installed driver for the INTEL HD Grafic 3000 is the the newest one. The machine is a Sony Ultrabook. No chance to replace the card.

Norbert

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Oct 18, 2020 0