Lightroom 7.5 sync button not working

[Edward_Corke]

When I select multiple images and press the sync button nothing happens. Nor does the copy settings or previous button work.

Lightroom Classic version: 7.5 [ 1186149 ]

Help would be much appreciated, thanks.

[Akash Sharma]

Hi EdwardCorke,

Sorry that the sync settings feature in Lightroom Classic CC is not working as expected.

Could you please provide us a screenshot of the edits you're trying to sync? Also, which image format in Lightroom are you working with? Are all these files of same format?

Take a look at this similar discussion and let us know if that helps: Sync Settings not working

Thanks,

Akash

[Edward_Corke]

I am using .CR2 file format (usually use .NEF and does not work either). All images in the catalogue are the same file format.

When I press the 'sync' button nothing happens. This is the same when I use the 'previous' button and 'paste settings' feature.

Thanks,

Ed

[johnrellis]

Please do the menu command Help > System Info and copy/paste the first ten lines here.  You may have been struck for a licensing bug.

[Edward_Corke]

Lightroom Classic version: 7.5 [ 1186149 ]

License: Perpetual

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.17134

Application architecture: x64

System architecture: x64

Logical processor count: 6

Processor speed: 3.6 GHz

Built-in memory: 8134.6 MB

[johnrellis · Accepted solution]

You've been struck by the nasty upgrade bug. LR Classic is only available through subscription, but you have a perpetual license. This usually happens because LR mistakenly upgraded your perpetually licensed LR 6 (or earlier) to LR Classic without requiring you to get a LR Creative Cloud subscription (where you pay monthly). Do you currently have a subscription?

If you currently don't have a subscription, you have two choices:

1. You can uninstall LR Classic and reinstall LR 6.  See here for how to save any work you've done in LR Classic: Lightroom Classic: Presets not working/ perpetual license glitch | Photoshop Family Customer Communi...

2. You can buy a subscription to LR CC.

[Edward_Corke]

Thanks for the help! I installed Lightroom 6 and all my problems have been solved.

Many thanks,

Edward

[Picture Lady Christine]

I am having the same problem and I am on a subscription.

[Rob_Cullen]

Please do the menu command Help > System Info and copy/paste the first ten lines here.

[RLBoston]

I've been having this problem as well so I'm working then googling in frustration then working some more...Lightroom Classic version: 11.1 [ 202112022200-7fd1f998 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 11
Version: 11.6.0 [20G165]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.4GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB

[DdeGannes]

@Picture Lady Christine, you have raised any issue that is over 3 years old and which has been tagged as answered. Do you have the same issue as the Author of the thread, live referring to the the same Lightroom application?

Please provide info on the version number of Lightroom and the operating system you are using.

Best to raise your issue in a new thread.