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Lightroom and Lightroom Classic Crashing on Launch

New Here ,
Jun 20, 2020 Jun 20, 2020

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I used Lightroom Classic last night, no issues. This morning, Lightroom Classic (and Lightroom) are both crashing immediately after execution.

 

Steps I've taken:

 

1) Reboot

2) Performed ALL of the steps in this document:

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

3) Logged out and back into Creative Cloud

4) CTRL+ALT to select catalog, same crash

5) Tried shift-click Run As Administrator (to push through potential permissions issue) - same crash

6) Disabled (Avast) anti-virus - no difference

 

Nothing has changed between yesterday and today - no updates that I can see.

 

Does Adobe not have phone/chat support on the weekend for active Creative Cloud subscribers?

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LEGEND ,
Jun 20, 2020 Jun 20, 2020

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Crashing? Or not starting?

 

Did LrC close properly last night? Did the lock file get deleted? Have you checked for the lick file?

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.htm...

 

 

 

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LEGEND ,
Jun 20, 2020 Jun 20, 2020

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And what if you select a new catalog?

 

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LEGEND ,
Jun 20, 2020 Jun 20, 2020

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Version NUMBER of Lightroom Classic? Version NUMBER of your operating system? GPU acceleration in Lightroom Classic ON or OFF?

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