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Lightroom and Lightroom Classic Crashing on Launch

New Here ,
Jun 20, 2020

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I used Lightroom Classic last night, no issues. This morning, Lightroom Classic (and Lightroom) are both crashing immediately after execution.

 

Steps I've taken:

 

1) Reboot

2) Performed ALL of the steps in this document:

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

3) Logged out and back into Creative Cloud

4) CTRL+ALT to select catalog, same crash

5) Tried shift-click Run As Administrator (to push through potential permissions issue) - same crash

6) Disabled (Avast) anti-virus - no difference

 

Nothing has changed between yesterday and today - no updates that I can see.

 

Does Adobe not have phone/chat support on the weekend for active Creative Cloud subscribers?

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Crash or freeze, Windows

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Lightroom and Lightroom Classic Crashing on Launch

New Here ,
Jun 20, 2020

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I used Lightroom Classic last night, no issues. This morning, Lightroom Classic (and Lightroom) are both crashing immediately after execution.

 

Steps I've taken:

 

1) Reboot

2) Performed ALL of the steps in this document:

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

3) Logged out and back into Creative Cloud

4) CTRL+ALT to select catalog, same crash

5) Tried shift-click Run As Administrator (to push through potential permissions issue) - same crash

6) Disabled (Avast) anti-virus - no difference

 

Nothing has changed between yesterday and today - no updates that I can see.

 

Does Adobe not have phone/chat support on the weekend for active Creative Cloud subscribers?

Topics

Crash or freeze, Windows

Views

59

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Jun 20, 2020

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Crashing? Or not starting?

 

Did LrC close properly last night? Did the lock file get deleted? Have you checked for the lick file?

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.htm...

 

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Jun 20, 2020

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And what if you select a new catalog?

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Jun 20, 2020

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Version NUMBER of Lightroom Classic? Version NUMBER of your operating system? GPU acceleration in Lightroom Classic ON or OFF?

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