Lightroom CC Classic Crashes with Music & Vertical Images

[#1]

I have a new computer - windows 10 with the latest version of LR CC Classic.  I couldn't get slideshows to work on my old computer, but I had high hopes with my new computer, however it doesn't work.  I can create a slideshow without music now, however when I select music to add, LR abruptly crashes with no warning once I select the MP3 file to add.

Now I read somewhere that there is a problem when you have both horizontal and vertical files.  So, I tried horizontal only - with the a subset of the same images, same music, and low and behold it works.   However I am a (professional) photographer and I create slide shows with both horizontal and vertical images.

Has anyone found a fix for this problem?  Is there any way to reach a human at Adobe to speak with?  They seem to put up so many walls to interacting with people.  It's very frustrating.  I also started with a clean preferences, rather than import my old ones just in case that was causing the problem

Help please.  I need this capability for my clients!

[#2]

I have a new computer - windows 10 with the latest version of LR CC Classic.  I couldn't get slideshows to work on my old computer, but I had high hopes with my new computer, however it doesn't work.  I can create a slideshow without music now, however when I select music to add, LR abruptly crashes with no warning once I select the MP3 file to add.

Now I read somewhere that there is a problem when you have both horizontal and vertical files.  So, I tried horizontal only - with the a subset of the same images, same music, and low and behold it works.   However I am a (professional) photographer and I create slide shows with both horizontal and vertical images.

Has anyone found a fix for this problem?  Is there any way to reach a human at Adobe to speak with?  They seem to put up so many walls to interacting with people.  It's very frustrating.  I also started with a clean preferences, rather than import my old ones just in case that was causing the problem

Help please.  I need this capability for my clients!

[#3]

Tonight while teaching a class, Lightroom crashed immediately when trying to add music to a slideshow. The same music, and the same catalog works fine at home on my Mac. The school computer is running Windows 10 Enterprise. I searched the forums for this problem and turned up many other questions with the same problem, going back several years. I didn't find anything with an answer.

I'm hoping by commenting here, this will get bumped back up to the top and maybe someone with an answer will see it.

[#4]

I have the latest version 7.3.1 of lightroom. 

Just tried to add mp3 music to a slideshow and it crashed lightroom 7 times in a row.

Slideshows have always been flaky affairs but this makes them difficult to bother with.

Adobe, over to you.

[#5]

I have this problem too, contacted Adobe and got NO response. The only solution I founds was to keep the slideshow to either all landscape slides or all portrait slides. This works. As soon as you mix la de ape with portrait, it crashes. Not an answer but an option. Hope this helps.

Sent from my iPad

[#6]

Same here. If you read the book "How Do I Do That In Lightroom?", the author tears Adobe apart for not updating, fixing, or adding improved features to the Slideshow module in LR. I guess I am just going to export the video and add music to my slideshow in another editing program. What a pain.

[#7]

I have this problem too, Lightroom crashes when adding an mp3 file to a slideshow. I can't believe it is still not fixed and that there are no official comments from Adobe on what the issue is. I am going to use the very interesting "PicturesToExe 9" windows program for making slideshows with music until Lightroom fixes this issue.

[#8]

I found out that ALL photos need to be in either portrait orientation or landscape orientation in order to add music. If I have 10 photos in landscape orientation, and just one that is portrait orientation, the music won't stick. I had to export the slideshow as a video from lightroom, open it in Photoshop, and add the music there. What a pain, but at least this was the answer to the issues I was having.

[#9]

same problem on July 2019