Lightroom CC Classic crashing constantly

[juliep66493717]

Hi, My LR is crashing so regularly that it's making work very difficult. I upgraded to LR CC Classic in about Nov, 2017, as it was crashing. The update didn't solve the situation. I have search the forums and online generally - I've tried with GPU acceleration switched off, I've deleted previews (this helped a little, but is now crashing as regularly, again). I've followed all the suggestions on the Adobe FAQ page - all software is up to date. I'd appreciate any help, as it's driving me nuts and makes working very inefficient. While I can't think of any other software which I've updated in this time frame, I have auto updates - so changes are inevitable. Thanks in Advance.

System

WIN 7 SP1

16GB RAM

CPU i7 2.9 GHz

80+ GB free HDD space

Last crash dump

_______________________________________

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.1" build="[1148620]">

<time year="2018" month="1" day="2" hour="15" minute="27" second="52"/>

<user guid="2fe8fc8a-80cf-4d86-83d7-16393f39c594"/>

<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-AU" ram="16289" machine="Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2890 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0000000068F5CC9A">

<backtrace crashedThread="0">

<thread index="0">

Message was edited by: Moderator to remove unneeded text.

[F. McLion · Accepted solution]

First, please update the driver for your graphic card from the manufacturers webpage - do not rely on Windows Update.

Second, try if it helps to reset the preferences: Resetting Preferences in Lightroom CC/6

As a last resort, remove and reinstall LR. Your data won't be touched doing this and is save. Don't forget to reboot between any of the steps.

[juliep66493717]

Thanks. I have checked the graphics card and it's up to date. I will reset the prefs in LR and then reinstall if not fixed. But I suspect, as it was crashing before I upgraded to Classic, that a reinstall is not the fix. I'll let you know how I go. Thanks again.