Lightroom CC keeps hanging after updating to Version 10.0

New Here ,
Oct 29, 2020 Oct 29, 2020

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I upgraded to the latest version of Lightroom, Version 10.0 a couple of days ago. Ever since the upgrade, after about five minutes of using Lightroom my computer freezes and then restarts. The points to note are:

 

  • It's always crashed when I'm using an external hard drive
  • I'm on a 21" iMac with the latest macOS Catalina 10.15.7
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Bug, Crash or freeze, Mac, Performance, Problem or error

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LEGEND ,
Oct 29, 2020 Oct 29, 2020

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If your Computer Freezes and then Restarts you have a Computer hardware problem.

 

LrC V10 might be Taxing your computer hardware more than previous version of LrC and that is why this problem has been exposed but in the end it is a Computer hardware problem. Could be overheating.

 

You can Roll Back to LrC 9.4 from the CC desktop app.

 

This post is for rolling back Ps but the process is the same for LrC.

 

https://community.adobe.com/t5/download-install/roll-back-to-previous-photoshop-version/m-p/11549967...

 

 

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New Here ,
Oct 29, 2020 Oct 29, 2020

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My computer is doing the same thing except I'm using the hard drive on my computer and it happened 4 times while spot removing... I have a 27" iMac that I bought 2 years ago and the latest operating system. I went as far as factory resetting my computer because I thought it was my computer. It didn't do much though. Not sure what to do because it's busy season and I have tons of work to do...

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New Here ,
Oct 29, 2020 Oct 29, 2020

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I'm having the same exact problem! It's not my computer. I have a brand new iMac and it started just last night when I installed the Lightroom update. It is 100% the Lightroom update. It has some sort of bug. It won't let me crop or spot remove and the it's crashing constantly.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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I agree that its the update. I havent been able to edit anything cause it freezes up all the time since the update

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New Here ,
Oct 29, 2020 Oct 29, 2020

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I'm having the same issue!! so frustrating. I even reinstall the operating system to the latest software available because my Mac was so slow and now it restarts all the time while in Lightroom. How can we fix this problem ? 

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Exactly the same here, macos 10.15.7, old iMac = unable to open catalog, new mac pro (1 month)= Lightroom crash after 5 min. Never had any problem with lightroom update before this version. Absolutely no problem with other 2021 CC apps.

This update is absolutely unusable.

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LEGEND ,
Oct 29, 2020 Oct 29, 2020

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Then I suggest to all that you Roll Back to LrC 9.4 from the instructions given in the other thread about doing that for Ps.

 

It is the same Process as uninstalling V10 and reinstalling V9.4

 

2020-10-28 18_23_12-Creative Cloud Desktop.png

 

 

 

2020-10-29 19_01_29-Creative Cloud Desktop.png

 

 

 

2020-10-29 19_02_12-Creative Cloud Desktop.png

 

 

 

 

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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Same probleme without using an external hard disk. I shared the automatic error report in another post. I hope this will be sorted out soon.

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LEGEND ,
Oct 30, 2020 Oct 30, 2020

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"Same probleme without using an external hard disk. I shared the automatic error report in another post. I hope this will be sorted out soon."

 

I assume this means that you didn't try the suggestions made earlier in this thread. Please try them.

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New Here ,
Oct 30, 2020 Oct 30, 2020

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I have rolled back to 9.4 and it works perfectly. I'm looking forward to a resolution to this problem — Surely we should be able to use Lightroom 10 without any problems on the latest iMac with the latest OS!

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LEGEND ,
Oct 30, 2020 Oct 30, 2020

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You would think wouldn't you.

 

But clearly that is not the case most of the time.

 

 

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New Here ,
Oct 30, 2020 Oct 30, 2020

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I saw various comments in other groups regards to the same issue. I decided to contact Adobe and they fixed it, took a long time with them accessing my Mac but seems like its fixed as didn't restart after that. I would suggest you to contact Adobe through the chat. 

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