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Lightroom CC v9.4 and Macbook 16" Radeon 5500m 8 GB - No GPU for image processing

Community Beginner ,
Oct 12, 2020

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Hello everyone,

I have purchased the current MacBook Pro 16", with the Radeon 5500m 8GB.

Unfortunately the field to activate the graphics card for image processing is greyed out. In my case the graphics card is only used for display. The Radeon 5500m is activated as soon as I use Lightroom, but unfortunately not for image processing.

Is this a normal behaviour, does Adobe have no drivers integrated or is this a strange behaviour of my computer - software combination?

 

Thanks

Simon

Correct answer by SimonWe. | Community Beginner

Thanks for all the help, I have now found a solution which did not work the first time:

1. restarting the computer
2. uninstall Lightroom via Creatic Cloud App
3. restarted
4. deleted all Lightroom files from the Library and Application Support
5. restarted
6. lightroom installed
7. lightroom started with Shift+Alt key

TOPICS
Feature request, Mac, Problem or error

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Lightroom CC v9.4 and Macbook 16" Radeon 5500m 8 GB - No GPU for image processing

Community Beginner ,
Oct 12, 2020

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Hello everyone,

I have purchased the current MacBook Pro 16", with the Radeon 5500m 8GB.

Unfortunately the field to activate the graphics card for image processing is greyed out. In my case the graphics card is only used for display. The Radeon 5500m is activated as soon as I use Lightroom, but unfortunately not for image processing.

Is this a normal behaviour, does Adobe have no drivers integrated or is this a strange behaviour of my computer - software combination?

 

Thanks

Simon

Correct answer by SimonWe. | Community Beginner

Thanks for all the help, I have now found a solution which did not work the first time:

1. restarting the computer
2. uninstall Lightroom via Creatic Cloud App
3. restarted
4. deleted all Lightroom files from the Library and Application Support
5. restarted
6. lightroom installed
7. lightroom started with Shift+Alt key

TOPICS
Feature request, Mac, Problem or error

Views

59

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Oct 12, 2020 0
LEGEND ,
Oct 15, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Oct 15, 2020 0
Community Beginner ,
Oct 16, 2020

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Thank you for your asnwe. I don´t have any graphic issues or broken pictures. I just want to get the max performance and don´t understand why on a top line laptop, Lightroom is not using the grafic card for full performance. MacOS and Lightroom are updatet

 

Lightroom Classic-Version: 9.4 [ 202008061458-dbb2971e ]
Lizenz: Creative Cloud
Spracheinstellung: de-DE
Betriebssystem: Mac OS 10
Version: 10.15.7 [19H2]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 16
Prozessorgeschwindigkeit: 2,3 GHz
SQLite-Version: 3.30.1
Integrierter Speicher: 32.768,0 MB
Für Lightroom verfügbarer phys. Speicher: 32.768,0 MB
Von Lightroom verwendeter phys. Speicher: 3.775,5 MB (11,5%)
Von Lightroom verwendeter virtueller Speicher: 13.280,6 MB
Cache-Speichergröße: 13,5MB
Interne Camera Raw-Version: 12.4 [ 555 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 2799MB / 16383MB (17%)
Physischer Speicher in Camera Raw: 2844MB / 32768MB (8%)
Monitore/Anzeigegeräte: 1) 3584x2240

Informationen zum Grafikprozessor:
Metal: AMD Radeon Pro 5500M

 

Anwendungsordner: /Applications/Adobe Lightroom Classic
Bibliothekspfad: /Volumes/Arbeitsplatte/XXXXXXXXXXXX.lrcat
Einstellungen-Ordner: /Users/simon/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Aperture/iPhoto-Import-Zusatzmodul
3) Facebook
4) Flickr
5) JPEGmini
6) Nikon Tether-Zusatzmodul

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Oct 16, 2020 0
LEGEND ,
Oct 15, 2020

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And have you looked at:

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Oct 15, 2020 0
LEGEND ,
Oct 16, 2020

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Recommend you post your problem over at the official feedback site, where Adobe techs respond.

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Oct 16, 2020 0
Community Beginner ,
Oct 28, 2020

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Thx, but i wonder if there is someone else with this problem. Because i could not solve it and i don´t understand the issue with a brand new laptop.

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Thanks for all the help, I have now found a solution which did not work the first time:

1. restarting the computer
2. uninstall Lightroom via Creatic Cloud App
3. restarted
4. deleted all Lightroom files from the Library and Application Support
5. restarted
6. lightroom installed
7. lightroom started with Shift+Alt key

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Oct 28, 2020 0