Lightroom Classic 10.1.1 freezing while exporting images

New Here ,
Feb 20, 2021 Feb 20, 2021

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Inside the following problem with the ligthroom classic v 10.1.1
When I press File/export the program freezes. Only with Ktrl + alt + del closes.

Please help me,

Thank you

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Crash or freeze, Problem or error

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correct answers 1 Correct Answer

Adobe Employee , Feb 20, 2021 Feb 20, 2021
Hi there,   Sorry that Lightroom Classic 10.1.1 is freezing when you export using the File> Export menu.   Would you mind sharing your computer's operating system and the location to which you're trying to export images?    Does the app freezes while exporting a specific set of images? Do you have any external drive or mobile device connected to your computer?    Would you mind restoring Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this a...

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Adobe Employee ,
Feb 20, 2021 Feb 20, 2021

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Hi there,

 

Sorry that Lightroom Classic 10.1.1 is freezing when you export using the File> Export menu.

 

Would you mind sharing your computer's operating system and the location to which you're trying to export images? 

 

Does the app freezes while exporting a specific set of images? Do you have any external drive or mobile device connected to your computer? 

 

Would you mind restoring Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this article for step by step instructions: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_def...

 

Thanks,

Akash

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New Here ,
Feb 20, 2021 Feb 20, 2021

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my computer has windows 10 home.

cpu Intel i9 64 gb ram.

 

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New Here ,
Feb 21, 2021 Feb 21, 2021

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Oh thank you. After restore preferences all are ok.

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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That's great. Glad to know it worked. If you have any other query or need further assistance, feel free to get back to us anytime. 

 

Thanks,

Akash

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