Lightroom Classic 6 - says installed on too many devices but only installed on one

New Here ,
Jan 04, 2021

Copy link to clipboard

Copied

I had two adobe accounts so deleted one of them. Unfortunately my Lightroom Classic 6 was registed with the account that was deleted and no longer exists. When I start Lightroom I get an error message saying my licence is installed on too many computers but it's only installed on the one I'm using.  It seems that adobe still thinks Lightroom is registered with the deleted account as if I log into remaining account and try to register the Lightroom serial it says already registered elsewhere.

Please can anyone help - many thanks

You need to contact Adobe directly through the Chat system and ask them to Reset your Activations.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

TOPICS
Problem or error

Views

34

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom Classic 6 - says installed on too many devices but only installed on one

New Here ,
Jan 04, 2021

Copy link to clipboard

Copied

I had two adobe accounts so deleted one of them. Unfortunately my Lightroom Classic 6 was registed with the account that was deleted and no longer exists. When I start Lightroom I get an error message saying my licence is installed on too many computers but it's only installed on the one I'm using.  It seems that adobe still thinks Lightroom is registered with the deleted account as if I log into remaining account and try to register the Lightroom serial it says already registered elsewhere.

Please can anyone help - many thanks

You need to contact Adobe directly through the Chat system and ask them to Reset your Activations.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

TOPICS
Problem or error

Views

35

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 04, 2021 0
LEGEND ,
Jan 04, 2021

Copy link to clipboard

Copied

You need to contact Adobe directly through the Chat system and ask them to Reset your Activations.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 04, 2021 0
New Here ,
Jan 04, 2021

Copy link to clipboard

Copied

Thankyou - typing in agent is useful as the AI isn't very bright! - thankyou

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 04, 2021 0
New Here ,
Jan 12, 2021

Copy link to clipboard

Copied

Thanks for your help Just Shoot Me,

I typed AGENT and got through to a real person and they reset my Lightroom activations so was able to reinstall without the licence errors.  I'm a happy man now- thankyou

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2021 0