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Lightroom Classic 8.4.1 hangs when synchronizing folder on macOS 10.12.6

Explorer ,
Oct 16, 2020

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Lightroom Classic 8.4.1/ OSX 10.12.6 gets stuck when synchronizing a folder, so I have to quit the whole program. - So far, I haven't found any helpful approaches to solving the problem.

Thanks for informations!

FW

 

 

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Crash or freeze, Mac, Problem or error, Sync

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Lightroom Classic 8.4.1 hangs when synchronizing folder on macOS 10.12.6

Explorer ,
Oct 16, 2020

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Lightroom Classic 8.4.1/ OSX 10.12.6 gets stuck when synchronizing a folder, so I have to quit the whole program. - So far, I haven't found any helpful approaches to solving the problem.

Thanks for informations!

FW

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Mac, Problem or error, Sync

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29

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Oct 16, 2020 0
Adobe Employee ,
Oct 16, 2020

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Hi,

 

We're sorry about the trouble with Lightroom Classic. Would you mind telling us if the folder you are trying to synchronize is located on an external drive? If yes, do you experience the same issue whiel trying to synchronize a folder located on the computers local storage?

 

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

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Oct 16, 2020 0
dj_paige LATEST
LEGEND ,
Oct 16, 2020

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What happens if you try to Import from that folder instead of Sync the folder?

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