Lightroom Classic 9.0 Crash when GPU Acceleration is enabled - Windows OS

[alessiog94440559]

Hi, 

I just bought a new laptop, a MSI Modern 14 A10RB, with:

500 GB SSD nvme

16 GB DDR4 Ram

Intel Core i7 10th generation

Nvidia MX 250 2GB DDR5

Everytime I try to open lightroom with the GPU Acceleration turned on, it costantaly crashes when i get into the Develop module.

I have the last Lightroom update

I have the last Intel graphic card update

I have the last Nvidia graphic card update

I already tried uninstalling and reinstalling all the Nvidia drivers but nothing changed, what can I do?

{Thread renamed by moderator}

[Sahil.Chawla]

Hi there,

Sorry to hear about Lightroom crashing, could you please try the troubleshooting steps mentioned here and let us know if it helps? https://helpx.adobe.com/in/lightroom-classic/kb/troubleshoot-gpu.html

Regards,
Sahil

[alessiog94440559]

Hi Sahil, I already tried all of these solutions and none of them worked.

Photoshop works perfectly, Premiere works perfectly even with CUDA, 

I must assume that the issue is Lightroom and not something on my laptop.

Can somebody ensure me that my Nvidia graphic card is supported by Lightroom?

[Sahil.Chawla]

You can check the GPU compatiblity here: https://helpx.adobe.com/in/lightroom-classic/kb/lightroom-gpu-faq.html

[alessiog94440559]

My graphic card does is compatible with Lightroom Classic CC, and my GPU also works well, all is updated.

[GoldingD]

Please post your system information as lightroom reports it. In Lightroom, click on Help, click on System Info, click on Copy. Paste into a reply. Interested in info from first line to just past plug-in info, not at all interested in info after plug-in info.