Lightroom Classic 9.1 crashes constantly without even opening - Windows 10

Feb 03, 2020

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Faulting application name: Lightroom.exe, version: 9.1.0.10, time stamp: 0x5de0bfe8
Faulting module name: DirectML.dll, version: 10.0.18362.267, time stamp: 0xd1d24d33
Exception code: 0xc0000409
Fault offset: 0x00000000000a26a1
Faulting process id: 0x1fe0
Faulting application start time: 0x01d5dada5f563e5c
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\DirectML.dll
Report Id: 1d02ce22-929e-4ec7-a2fd-00f58b8e64d8
Faulting package full name: 
Faulting package-relative application ID: 

 

 

 

Fault bucket 1531283997792027894, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Lightroom.exe
P2: 9.1.0.10
P3: 5de0bfe8
P4: DirectML.dll
P5: 10.0.18362.267
P6: d1d24d33
P7: 00000000000a26a1
P8: c0000409
P9: 0000000000000007
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8E6.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA6F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA71.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREACF.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Lightroom.exe_404dc46045862ef69cf85aaac535713a14ee5f40_5f4eb213_159da221-f745-4573-856e-680d833f877d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1d02ce22-929e-4ec7-a2fd-00f58b8e64d8
Report Status: 268435456
Hashed bucket: dd1100695561978ff54036aed2a244f6
Cab Guid: 0

 

 

Same thing happens with Lightroom (cloud based version). No other CC applications are affected.

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Lightroom Classic 9.1 crashes constantly without even opening - Windows 10

Feb 03, 2020

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Faulting application name: Lightroom.exe, version: 9.1.0.10, time stamp: 0x5de0bfe8
Faulting module name: DirectML.dll, version: 10.0.18362.267, time stamp: 0xd1d24d33
Exception code: 0xc0000409
Fault offset: 0x00000000000a26a1
Faulting process id: 0x1fe0
Faulting application start time: 0x01d5dada5f563e5c
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\DirectML.dll
Report Id: 1d02ce22-929e-4ec7-a2fd-00f58b8e64d8
Faulting package full name: 
Faulting package-relative application ID: 

 

 

 

Fault bucket 1531283997792027894, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Lightroom.exe
P2: 9.1.0.10
P3: 5de0bfe8
P4: DirectML.dll
P5: 10.0.18362.267
P6: d1d24d33
P7: 00000000000a26a1
P8: c0000409
P9: 0000000000000007
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8E6.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA6F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA71.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREACF.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Lightroom.exe_404dc46045862ef69cf85aaac535713a14ee5f40_5f4eb213_159da221-f745-4573-856e-680d833f877d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1d02ce22-929e-4ec7-a2fd-00f58b8e64d8
Report Status: 268435456
Hashed bucket: dd1100695561978ff54036aed2a244f6
Cab Guid: 0

 

 

Same thing happens with Lightroom (cloud based version). No other CC applications are affected.

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Topics

Crash or freeze, Problem or error

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Adobe Employee ,
Feb 03, 2020

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Hi there,

Sorry to hear about Lightroom crashing, please try updating the video drivers and see if it helps.
Also, check if there are any pending Windows updates available to install.

You may also check this article and let us know how it goes: https://blog.pcrisk.com/windows/12289-how-to-fix-directx-errors

Regards,
Sahil

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Feb 04, 2020

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Hey Sahil.Chawla.

Preface this, I am running a Nvidia 1080.

Completely uninstalled video drivers and accompanying nvidia software. Restarted computer. Installed latest video driver (version 442.19).

Lightroom still crashes with same error.

I uninstalled Visual C++ Redistributales Package and installed it again.

Lightroom still crashes with same error.

And the 'dxdiag' tool didn't post any warning or error in any of it's tabs.

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Feb 04, 2020

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So this occurs even without Lightroom Classic running?

 

When this occurs, do you have some form of removable media with images on it? A SD card, a smart phone?

 

 

CMP: WIN WS 16GB OS 10; mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY
APP: LRC 9.2, PS 21.1; CAM: Canon 5D Mk III, Fuji X-T3; Just another Adobe customer

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Feb 04, 2020

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Lightroom Classic crashes before it ever opens. Crashes before there is even the canonical splash screen.

No removable media is attached to the computer.

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Feb 04, 2020

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Also, when this occurs, when Lightroom is not running.

 

What services related to Adobe are running? At least one will be, for the Adobe Creative Cloud Desktop App, looking for updates, looking to talk to Adobe.

 

But additional ones?

 

 

 

CMP: WIN WS 16GB OS 10; mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY
APP: LRC 9.2, PS 21.1; CAM: Canon 5D Mk III, Fuji X-T3; Just another Adobe customer

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Feb 04, 2020

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None. Only adobe application running is Creative Cloud.

Apart from Adobe, this error occurs at system startup when only the OS and the nvidia control panel are the only processes running.

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