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Lightroom Classic 9.1 Not Responding - Windows 10

Feb 07, 2020

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I have a Windows 10, use Lightroom 9.1 desktop, have plenty of memory/space, and can not get Lightroom to stop the error message Not Responding every time I try to work. I have changed my mouse from a Logitech and made sure there was no plugin, I have reset preferences, unchecked GPU, gone into view menu and unchecked the box suggested, a tech from Adobe remoted to my computer, I have uninstalled completely, started a new catalog, and nothing has worked. For months this has been going on, since two or three updates ago, can someone please help me fix this?

 

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Lightroom Classic 9.1 Not Responding - Windows 10

Feb 07, 2020

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I have a Windows 10, use Lightroom 9.1 desktop, have plenty of memory/space, and can not get Lightroom to stop the error message Not Responding every time I try to work. I have changed my mouse from a Logitech and made sure there was no plugin, I have reset preferences, unchecked GPU, gone into view menu and unchecked the box suggested, a tech from Adobe remoted to my computer, I have uninstalled completely, started a new catalog, and nothing has worked. For months this has been going on, since two or three updates ago, can someone please help me fix this?

 

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Performance, Windows

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364

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Adobe Employee ,
Feb 07, 2020

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Hi there,

Sorry to hear about Lightroom not responding, as you've already tried several troubleshooting steps, could you please try creating a new user account and let us know if it helps? https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Regards,
Sahil


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Feb 07, 2020

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How did you uninstall, cleanup, and reinstall Lightroom Classic, and did you uninstall all Adobe?

 

What tools/utilities were used?

 

mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3>Just another Adobe customer; My Sys; APP: LRC 9.2.1, PS 21.1.3; CMP: WIN WS 16GB OS 10.0.18363,
mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Feb 07, 2020

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I am honestly not sure, the Adobe tech was remote to my computer and he did it.

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Mar 18, 2020

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Paintguysgirl, this is a continuing and systemic problem with Lightroom Classic. I have spent hours with Adobe support. Reloaded one computer due to an Adobe support tech mistake. Bought a new computer with a fresh load of everything. This problem continues. Adobe needs to look at this seriously.

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Adobe Community Professional ,
Feb 07, 2020

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Just a thought outside the box.

Do you have the Adobe Creative Cloud Desktop application installed and updated, there was a major update a couple of months ago?

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.4: Lightroom Classic 9.2.1, Lightroom (cloud-based) 3.2.1, Photoshop, Camera OM-D E-M1.

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Feb 07, 2020

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I do have everything up to date, I was hoping the last update would have fixed my problem.

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Adobe Community Professional ,
Feb 07, 2020

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What version of Windows 10 are you running?  If you get behind on updates Windows does not function very well. Please provide the actual version number.

See the screen capture for the latest version of Windows 10.

Screenshot 2020-02-07 at 10.49.10 PM.png

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.4: Lightroom Classic 9.2.1, Lightroom (cloud-based) 3.2.1, Photoshop, Camera OM-D E-M1.

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Mar 18, 2020

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Paintguysgirl, this is a continuing and systemic problem with Lightroom Classic. I have spent hours with Adobe support. Reloaded one computer due to an Adobe support tech mistake. Bought a new computer with a fresh load of everything. This problem continues. Adobe needs to look at this seriously. Best wishes for a resolution.

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