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Lightroom Classic 9.3 freezes and crushes in Develop mode on Windows 10

New Here ,
Aug 17, 2020

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Hey. 

The other day got a problem with updated LR CC (9.3) freezing when entering the developing mode on Win10. Never happened before and all of a sudden I can't use the program. The funny thing is that Develop mode is the only mode that crashes the program, and most needed...

Windows is up to date, adobe programs are up to date. 

Tried: 

- uninstall all adobe programs and download it again

- reset preferences

- GPU forcing on/off

Creative Cloud Cleaner from adobe web

- uninstall and reinstall of Creative Cloud

- clear caches

- restart computer 

- installing previous versions of LR

 

Any suggestions? 

 

Here is the log from the crash report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom Classic" applicationVersion="9.2.1" build="[202004070813-7699d98a]" source="Windows-Client">
<time year="2020" month="8" day="17" hour="16" minute="21" second="16" timeoffset="-300" timezone="????????? ????? ??? (????)"/>
<user guid="3d83785e-f6c6-448a-9793-416ce5c01e2a"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF806ACC9A8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF806ACC9A8" symbolname="NVAPI_Thunk"/>
<stackStatement index="1" address="0x00007FF806B4C94D" symbolname="NVAPI_Thunk"/>
<stackStatement index="2" address="0x00007FF806B4C608" symbolname="NVAPI_Thunk"/>
<stackStatement index="3" address="0x00007FF806B4C233" symbolname="NVAPI_Thunk"/>
<stackStatement index="4" address="0x00007FF806C05461" symbolname="NVAPI_Thunk"/>
<stackStatement index="5" address="0x00007FF806B3F732" symbolname="NVAPI_Thunk"/>
<stackStatement index="6" address="0x00007FF8063062EA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FF808EB82BA" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="8" address="0x00007FF808EB7950" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="9" address="0x00007FF84E012E85" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="10" address="0x00007FF84E0151CB" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="11" address="0x00007FF84DFD0B45" symbolname="PIXEndCapture"/>
<stackStatement index="12" address="0x00007FF84DFA5014" symbolname="DXGIReportAdapterConfiguration"/>
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<stackStatement index="14" address="0x00007FF84DFA9F8B" symbolname="DXGIReportAdapterConfiguration"/>
<stackStatement index="15" address="0x00007FF84DFA473F" symbolname="DXGIReportAdapterConfiguration"/>
<stackStatement index="16" address="0x000000018099A6E9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="17" address="0x0000000180999349" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="18" address="0x000000018065F0F1" symbolname="AgRedeye_load"/>
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<stackStatement index="24" address="0x00007FF8505F5C1D" symbolname="CallWindowProcW"/>
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<stackStatement index="64" address="0x00007FF80B713BAA" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="65" address="0x000000014026E85F" symbolname="GetAppInstance"/>
<stackStatement index="66" address="0x00007FF80B3A98C7" symbolname="unknown"/>
<stackStatement index="67" address="0x00007FF80B3DBF80" symbolname="unknown"/>
<stackStatement index="68" address="0x000000014015685A" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
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<stackStatement index="70" address="0x00007FF85242CE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000014A1B8"/>
<register name="RBX" value="0x0000000000004000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000FF00000000"/>
<register name="RSI" value="0x0000000000000048"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014A140"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF806ACC9A8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
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</crash>

</crashreport>

 

 

{Thread title edited by moderator}

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Lightroom Classic 9.3 freezes and crushes in Develop mode on Windows 10

New Here ,
Aug 17, 2020

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Hey. 

The other day got a problem with updated LR CC (9.3) freezing when entering the developing mode on Win10. Never happened before and all of a sudden I can't use the program. The funny thing is that Develop mode is the only mode that crashes the program, and most needed...

Windows is up to date, adobe programs are up to date. 

Tried: 

- uninstall all adobe programs and download it again

- reset preferences

- GPU forcing on/off

Creative Cloud Cleaner from adobe web

- uninstall and reinstall of Creative Cloud

- clear caches

- restart computer 

- installing previous versions of LR

 

Any suggestions? 

 

Here is the log from the crash report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom Classic" applicationVersion="9.2.1" build="[202004070813-7699d98a]" source="Windows-Client">
<time year="2020" month="8" day="17" hour="16" minute="21" second="16" timeoffset="-300" timezone="????????? ????? ??? (????)"/>
<user guid="3d83785e-f6c6-448a-9793-416ce5c01e2a"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF806ACC9A8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF806ACC9A8" symbolname="NVAPI_Thunk"/>
<stackStatement index="1" address="0x00007FF806B4C94D" symbolname="NVAPI_Thunk"/>
<stackStatement index="2" address="0x00007FF806B4C608" symbolname="NVAPI_Thunk"/>
<stackStatement index="3" address="0x00007FF806B4C233" symbolname="NVAPI_Thunk"/>
<stackStatement index="4" address="0x00007FF806C05461" symbolname="NVAPI_Thunk"/>
<stackStatement index="5" address="0x00007FF806B3F732" symbolname="NVAPI_Thunk"/>
<stackStatement index="6" address="0x00007FF8063062EA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FF808EB82BA" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="8" address="0x00007FF808EB7950" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="9" address="0x00007FF84E012E85" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="10" address="0x00007FF84E0151CB" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="11" address="0x00007FF84DFD0B45" symbolname="PIXEndCapture"/>
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<stackStatement index="64" address="0x00007FF80B713BAA" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="65" address="0x000000014026E85F" symbolname="GetAppInstance"/>
<stackStatement index="66" address="0x00007FF80B3A98C7" symbolname="unknown"/>
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<stackStatement index="70" address="0x00007FF85242CE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000014A1B8"/>
<register name="RBX" value="0x0000000000004000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000FF00000000"/>
<register name="RSI" value="0x0000000000000048"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014A140"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF806ACC9A8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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</crash>

</crashreport>

 

 

{Thread title edited by moderator}

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Crash or freeze, Windows

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Aug 17, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi,

 

We're sorry about the trouble with Lightroom Classic on your Windows machine. We have released an update for Lightroom Classic (version 9.4). Please update the application through the Creative Cloud desktop app to check if that helps.

 

Do you have 2 graphics cards on the computer? Have you tried to re-install the Graphics card drivers to check if that helps?

 

Regards,

Nikunj

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Aug 18, 2020 0
Explorer ,
Aug 21, 2020

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I'm having the same issues, but on Mac! My LR hasn't been working since the big update and June and it's tremendously frustrating because I've been having to use my boyfriend's PC. 

I have also tried all of those things, and more multiple times. The new update to version 9.4 did not fix the issue for me. 

I'm curious, did it work for you? 

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Since you are using a completely different operating system, it would be better to create a new thread and provide full details of your system. Include as much relevant information about the problem you are experiencing.

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Aug 21, 2020 0
Explorer ,
Aug 21, 2020

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I have, but haven't experienced much luck yet. 😞 

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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"Tiffany-s" I have looked at your earlier thread and have added some info there for you, so you can create a Bug Report in the appropriate forum.

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Aug 21, 2020 0
Alex5CF6 LATEST
New Here ,
Aug 21, 2020

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hey! yes, i've resolved the problem. 

I updated the LR to the latest version and deactivated again the GPU forcing. Seems like that was the problem as after turning it off and reloading the program it started working. 

Even though you are on Mac, I believe it worth trying. 

Good luck! 

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Aug 21, 2020 0