Lightroom Classic 9.3 freezes and crushes in Develop mode on Windows 10

Report · Aug 17, 2020

Hey.

The other day got a problem with updated LR CC (9.3) freezing when entering the developing mode on Win10. Never happened before and all of a sudden I can't use the program. The funny thing is that Develop mode is the only mode that crashes the program, and most needed...

Windows is up to date, adobe programs are up to date.

Tried:

- uninstall all adobe programs and download it again

- reset preferences

- GPU forcing on/off

- Creative Cloud Cleaner from adobe web

- uninstall and reinstall of Creative Cloud

- clear caches

- restart computer

- installing previous versions of LR

Any suggestions?

Here is the log from the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom Classic" applicationVersion="9.2.1" build="[202004070813-7699d98a]" source="Windows-Client">
<time year="2020" month="8" day="17" hour="16" minute="21" second="16" timeoffset="-300" timezone="????????? ????? ??? (????)"/>
<user guid="3d83785e-f6c6-448a-9793-416ce5c01e2a"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF806ACC9A8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF806ACC9A8" symbolname="NVAPI_Thunk"/>
<stackStatement index="1" address="0x00007FF806B4C94D" symbolname="NVAPI_Thunk"/>
<stackStatement index="2" address="0x00007FF806B4C608" symbolname="NVAPI_Thunk"/>
<stackStatement index="3" address="0x00007FF806B4C233" symbolname="NVAPI_Thunk"/>
<stackStatement index="4" address="0x00007FF806C05461" symbolname="NVAPI_Thunk"/>
<stackStatement index="5" address="0x00007FF806B3F732" symbolname="NVAPI_Thunk"/>
<stackStatement index="6" address="0x00007FF8063062EA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FF808EB82BA" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="8" address="0x00007FF808EB7950" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="9" address="0x00007FF84E012E85" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="10" address="0x00007FF84E0151CB" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="11" address="0x00007FF84DFD0B45" symbolname="PIXEndCapture"/>
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000014A1B8"/>
<register name="RBX" value="0x0000000000004000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000FF00000000"/>
<register name="RSI" value="0x0000000000000048"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014A140"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF806ACC9A8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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{Thread title edited by moderator}

Report · Aug 18, 2020

Hi,

We're sorry about the trouble with Lightroom Classic on your Windows machine. We have released an update for Lightroom Classic (version 9.4). Please update the application through the Creative Cloud desktop app to check if that helps.

Do you have 2 graphics cards on the computer? Have you tried to re-install the Graphics card drivers to check if that helps?

Regards,

Nikunj

Report · Aug 21, 2020

I'm having the same issues, but on Mac! My LR hasn't been working since the big update and June and it's tremendously frustrating because I've been having to use my boyfriend's PC.

I have also tried all of those things, and more multiple times. The new update to version 9.4 did not fix the issue for me.

I'm curious, did it work for you?

Report · Aug 21, 2020

Since you are using a completely different operating system, it would be better to create a new thread and provide full details of your system. Include as much relevant information about the problem you are experiencing.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

Report · Aug 21, 2020

I have, but haven't experienced much luck yet. 😞

Report · Aug 21, 2020

"Tiffany-s" I have looked at your earlier thread and have added some info there for you, so you can create a Bug Report in the appropriate forum.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

Report · Aug 21, 2020

hey! yes, i've resolved the problem.

I updated the LR to the latest version and deactivated again the GPU forcing. Seems like that was the problem as after turning it off and reloading the program it started working.

Even though you are on Mac, I believe it worth trying.

Good luck!

Adobe Community

Lightroom Classic 9.3 freezes and crushes in Develop mode on Windows 10