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LightRoom Classic (9.xxx) Crashes. No code given. Multiple attempts.

New Here ,
Jul 07, 2020

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Adobe crash.jpg*Running on Windows 7 SP 1 : Intel i7-4790K, 32gb RAM (mostly irrelevant as it's been working for years)

I've been using LR for many years and been a subscriber since the start. Suddenly, LR does not open. 

 

The desktop shortcut somehow became deleted. And trying to open it manually through Program Files or the Creative Cloud app causes the same error. (image below)

I have restarted the computer numerous times. I have attempted to change the version of LR to 9.0, 9.1, 9.2, and 9.21 with no avail. (9.0 gave the worst crash). Every single time - the below message with no

further details.  Nothing about the catalog itself.

 

I can run LR Classic (6.0) but that's useless to me since it can't open Sony A7iii files.

 

I'm currently stuck manually importing/viewing files through PS. 

 

 

 

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Crash or freeze, Problem or error

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LightRoom Classic (9.xxx) Crashes. No code given. Multiple attempts.

New Here ,
Jul 07, 2020

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Adobe crash.jpg*Running on Windows 7 SP 1 : Intel i7-4790K, 32gb RAM (mostly irrelevant as it's been working for years)

I've been using LR for many years and been a subscriber since the start. Suddenly, LR does not open. 

 

The desktop shortcut somehow became deleted. And trying to open it manually through Program Files or the Creative Cloud app causes the same error. (image below)

I have restarted the computer numerous times. I have attempted to change the version of LR to 9.0, 9.1, 9.2, and 9.21 with no avail. (9.0 gave the worst crash). Every single time - the below message with no

further details.  Nothing about the catalog itself.

 

I can run LR Classic (6.0) but that's useless to me since it can't open Sony A7iii files.

 

I'm currently stuck manually importing/viewing files through PS. 

 

 

 

TOPICS
Crash or freeze, Problem or error

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Jul 07, 2020 0
LEGEND ,
Jul 07, 2020

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Please state the exact version NUMBER of your operating system. If Windows 10, we need the EXACT version number and build number. Do not use words like "latest" or "up-to-date"

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Jul 07, 2020 0
New Here ,
Jul 07, 2020

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updated. thanks

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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So people don't have to download the image you have attached to your post please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.

2020-06-07 19_13_42-Camera Raw Brush tool problem - Adobe Support Community - 11189555.png

Thanks.

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Jul 07, 2020 0
LEGEND ,
Jul 07, 2020

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And did you click on Send as to send that crash report to Adobe?

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Jul 07, 2020 0
New Here ,
Jul 07, 2020

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Yes, several times. Thanks

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Jul 07, 2020 0
LEGEND ,
Jul 07, 2020

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And have you brought up your copy of Adobe Creative Cloud Desktop and intentanaly signed out, then signed back in?

(diagnostic step)

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Jul 07, 2020 0
New Here ,
Jul 07, 2020

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I just tried that and had to reboot to get it to open up again.

wondering if I got a virus now

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Jul 07, 2020 0
LEGEND ,
Jul 07, 2020

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Is your OS an insider preview build?

 

see: https://helpx.adobe.com/lightroom-classic/kb/crash_on_launch_windows.html

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Jul 07, 2020 0