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Lightroom Classic & Lightroom: Crashes on startup (Windows)

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Jun 20, 2020

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Hi Community,

i need your help. Lightroom Classic & Lightroom: Crashes on startup (Windows).  Here are a few facts:

 

System Environment Facts:

Lightroom Classic & Lightroom = Crashes on starup 😞

Photoshop = OK (Udpate: 20.06.2020)

Bridge = OK (Udpate: 20.06.2020)

GPU Driver = New (Udpate: 20.06.2020)

Lightroom Katalog = New (Udpate: 20.06.2020)

Windows Updates = New (Udpate: 20.06.2020)

Windows Version = Microsoft Windows [Version 10.0.20150.1000]

 

Windows Event:

Name der fehlerhaften Anwendung: Lightroom.exe, Version: 9.2.1.10, Zeitstempel: 0x5e8bf1bd
Name des fehlerhaften Moduls: DirectML.dll, Version: 1.0.2005.815, Zeitstempel: 0x1605a18e
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000008bb4a
ID des fehlerhaften Prozesses: 0x127c
Startzeit der fehlerhaften Anwendung: 0x01d646dd507f0f44
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\DirectML.dll
Berichtskennung: 7cf966f8-241f-496e-b20f-b1d2bcaf6c8b
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

Crash Report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom" applicationVersion="3.3" build="20200611-1039-7df19f1" source="Windows-Client">
<time year="2020" month="6" day="20" hour="13" minute="15" second="20" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>
<user guid="1bbde258-f860-49f1-8b20-bbcc79d7625f"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="20150" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="en-US" ram="16209" machine="Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="3000 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF5BD8BB4A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF5BD8BB4A" symbolname="DMLCreateDevice1"/>
<stackStatement index="1" address="0x00007FFF4CAB8D0F" symbolname="DllGetActivationFactory"/>
<stackStatement index="2" address="0x00007FFF4CABC460" symbolname="DllGetActivationFactory"/>
<stackStatement index="3" address="0x00007FFF4CABC0E1" symbolname="DllGetActivationFactory"/>
<stackStatement index="4" address="0x00007FFF4CAB48D8" symbolname="DllGetActivationFactory"/>
<stackStatement index="5" address="0x00007FFF4CAA2F4C" symbolname="DllGetActivationFactory"/>
<stackStatement index="6" address="0x00007FFF4CA9D572" symbolname="DllGetActivationFactory"/>
<stackStatement index="7" address="0x00007FFF4CA9D3E3" symbolname="DllGetActivationFactory"/>
<stackStatement index="8" address="0x00007FFF4CA6E8C4" symbolname="DllGetActivationFactory"/>
<stackStatement index="9" address="0x00007FFF4C9E9344" symbolname="DllGetActivationFactory"/>
<stackStatement index="10" address="0x00007FFF4CAF78DE" symbolname="DllGetActivationFactory"/>
<stackStatement index="11" address="0x00007FFF4CAF5A02" symbolname="DllGetActivationFactory"/>
<stackStatement index="12" address="0x00007FFF4CAF5C4F" symbolname="DllGetActivationFactory"/>
<stackStatement index="13" address="0x00007FFF4CAF500D" symbolname="DllGetActivationFactory"/>
<stackStatement index="14" address="0x00007FFF4C9FCB94" symbolname="DllGetActivationFactory"/>
<stackStatement index="15" address="0x00007FFF4CAC9BCA" symbolname="DllGetActivationFactory"/>
<stackStatement index="16" address="0x00007FFF4C95DD51" symbolname="DllGetActivationFactory"/>
<stackStatement index="17" address="0x00007FFF4C95D5CD" symbolname="DllGetActivationFactory"/>
<stackStatement index="18" address="0x00007FFF4C95D4E6" symbolname="DllGetActivationFactory"/>
<stackStatement index="19" address="0x00007FFF4C9A9CBC" symbolname="DllGetActivationFactory"/>
<stackStatement index="20" address="0x00007FFF8DCF2BB5" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FFF8DCF2AB2" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFF8DCF3C69" symbolname="WML_CreateSession"/>
<stackStatement index="23" address="0x00007FFF386C528E" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="24" address="0x00007FFF386C3882" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="25" address="0x00007FFF386C35C9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="26" address="0x00007FFF386C6159" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="27" address="0x00007FFF386C5FEE" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="28" address="0x00007FFF386C2B3A" symbolname="CTJPEGLibTerminate"/>
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<stackStatement index="30" address="0x00007FFF37F7DC40" symbolname="CTJPEGRotateOptions::operator="/>
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<stackStatement index="78" address="0x00007FFF8DD136A6" symbolname="lua_pcall"/>
<stackStatement index="79" address="0x00007FF6631B0B1F" symbolname="AgLightroomApp_getBuildDate_L"/>
<stackStatement index="80" address="0x00007FF6631AEF7F" symbolname="GetAppInstance"/>
<stackStatement index="81" address="0x00007FFF6A1BBE44" symbolname="unknown"/>
<stackStatement index="82" address="0x00007FF6630603A2" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="83" address="0x00007FFFC8B88F4E" symbolname="BaseThreadInitThunk"/>
<stackStatement index="84" address="0x00007FFFCAA242DB" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000008D646FAF68"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x000001CA83A68BA0"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x000001CA83A68BA0"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x0000008D646FAF30"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFF5BD8BB4A"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

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Lightroom Classic & Lightroom: Crashes on startup (Windows)

New Here ,
Jun 20, 2020

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Hi Community,

i need your help. Lightroom Classic & Lightroom: Crashes on startup (Windows).  Here are a few facts:

 

System Environment Facts:

Lightroom Classic & Lightroom = Crashes on starup 😞

Photoshop = OK (Udpate: 20.06.2020)

Bridge = OK (Udpate: 20.06.2020)

GPU Driver = New (Udpate: 20.06.2020)

Lightroom Katalog = New (Udpate: 20.06.2020)

Windows Updates = New (Udpate: 20.06.2020)

Windows Version = Microsoft Windows [Version 10.0.20150.1000]

 

Windows Event:

Name der fehlerhaften Anwendung: Lightroom.exe, Version: 9.2.1.10, Zeitstempel: 0x5e8bf1bd
Name des fehlerhaften Moduls: DirectML.dll, Version: 1.0.2005.815, Zeitstempel: 0x1605a18e
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000008bb4a
ID des fehlerhaften Prozesses: 0x127c
Startzeit der fehlerhaften Anwendung: 0x01d646dd507f0f44
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\DirectML.dll
Berichtskennung: 7cf966f8-241f-496e-b20f-b1d2bcaf6c8b
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

Crash Report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom" applicationVersion="3.3" build="20200611-1039-7df19f1" source="Windows-Client">
<time year="2020" month="6" day="20" hour="13" minute="15" second="20" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>
<user guid="1bbde258-f860-49f1-8b20-bbcc79d7625f"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="20150" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="en-US" ram="16209" machine="Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="3000 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF5BD8BB4A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF5BD8BB4A" symbolname="DMLCreateDevice1"/>
<stackStatement index="1" address="0x00007FFF4CAB8D0F" symbolname="DllGetActivationFactory"/>
<stackStatement index="2" address="0x00007FFF4CABC460" symbolname="DllGetActivationFactory"/>
<stackStatement index="3" address="0x00007FFF4CABC0E1" symbolname="DllGetActivationFactory"/>
<stackStatement index="4" address="0x00007FFF4CAB48D8" symbolname="DllGetActivationFactory"/>
<stackStatement index="5" address="0x00007FFF4CAA2F4C" symbolname="DllGetActivationFactory"/>
<stackStatement index="6" address="0x00007FFF4CA9D572" symbolname="DllGetActivationFactory"/>
<stackStatement index="7" address="0x00007FFF4CA9D3E3" symbolname="DllGetActivationFactory"/>
<stackStatement index="8" address="0x00007FFF4CA6E8C4" symbolname="DllGetActivationFactory"/>
<stackStatement index="9" address="0x00007FFF4C9E9344" symbolname="DllGetActivationFactory"/>
<stackStatement index="10" address="0x00007FFF4CAF78DE" symbolname="DllGetActivationFactory"/>
<stackStatement index="11" address="0x00007FFF4CAF5A02" symbolname="DllGetActivationFactory"/>
<stackStatement index="12" address="0x00007FFF4CAF5C4F" symbolname="DllGetActivationFactory"/>
<stackStatement index="13" address="0x00007FFF4CAF500D" symbolname="DllGetActivationFactory"/>
<stackStatement index="14" address="0x00007FFF4C9FCB94" symbolname="DllGetActivationFactory"/>
<stackStatement index="15" address="0x00007FFF4CAC9BCA" symbolname="DllGetActivationFactory"/>
<stackStatement index="16" address="0x00007FFF4C95DD51" symbolname="DllGetActivationFactory"/>
<stackStatement index="17" address="0x00007FFF4C95D5CD" symbolname="DllGetActivationFactory"/>
<stackStatement index="18" address="0x00007FFF4C95D4E6" symbolname="DllGetActivationFactory"/>
<stackStatement index="19" address="0x00007FFF4C9A9CBC" symbolname="DllGetActivationFactory"/>
<stackStatement index="20" address="0x00007FFF8DCF2BB5" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FFF8DCF2AB2" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFF8DCF3C69" symbolname="WML_CreateSession"/>
<stackStatement index="23" address="0x00007FFF386C528E" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="24" address="0x00007FFF386C3882" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="25" address="0x00007FFF386C35C9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="26" address="0x00007FFF386C6159" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="27" address="0x00007FFF386C5FEE" symbolname="CTJPEGLibTerminate"/>
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<stackStatement index="79" address="0x00007FF6631B0B1F" symbolname="AgLightroomApp_getBuildDate_L"/>
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<stackStatement index="81" address="0x00007FFF6A1BBE44" symbolname="unknown"/>
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<stackStatement index="84" address="0x00007FFFCAA242DB" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000008D646FAF68"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x000001CA83A68BA0"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x000001CA83A68BA0"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x0000008D646FAF30"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFF5BD8BB4A"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

Topics

Bug, Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Jun 20, 2020

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What you cab try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

 

system platform="Windows 10 Enterprise" osversion="10.0" osbuild="20150"

 

As far as I see you're working with an insider preview of Windows. This version are no official released and supported.

And Adobe's software isn't yet adapted for this version.

 

You should return to the official released version of Windows, Build 1909 or 2004. 

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ntaflosa LATEST
New Here ,
Jun 21, 2020

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Thanks! I go back to the Previos version of Windows with the Windows recovery options - it works 🙂

I recover the Version Microsoft Windows [Version 10.0.19645.1]

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