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Lightroom Classic and Rush Premier Fail to open.

New Here ,
Aug 20, 2020

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After 4 days with Adobe Support and Dell Support I am still unable to open either program. On Rush I get the blue circle that goes on for hours. On LC the pictures do not load. We have uninstalled and reinstalled everything many times, checked and rechecked drivers and everything else. My personal opinion is that its the sync that is the culprit. It got turned on somehow and because of our slow to non-existant internet everything has bogged down to a stall.Anyone had similar issues?

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Crash or freeze, Performance, Sync

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Lightroom Classic and Rush Premier Fail to open.

New Here ,
Aug 20, 2020

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After 4 days with Adobe Support and Dell Support I am still unable to open either program. On Rush I get the blue circle that goes on for hours. On LC the pictures do not load. We have uninstalled and reinstalled everything many times, checked and rechecked drivers and everything else. My personal opinion is that its the sync that is the culprit. It got turned on somehow and because of our slow to non-existant internet everything has bogged down to a stall.Anyone had similar issues?

TOPICS
Crash or freeze, Performance, Sync

Views

47

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 20, 2020 0
cmgap LATEST
Adobe Community Professional ,
Aug 29, 2020

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Could be a sync problem. Could be a user level permissions problem. Could be an account level problem. Are  you able to open Rush on a tablet or smart phone? Do you have Lightroom on any other device that you can access? Are you able to open Lightroom and login via a browser: lightoom.adobe.com.

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Aug 29, 2020 0