Lightroom Classic August 2019 parent folder photo count not appearing

Explorer ,
Aug 12, 2019

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Lightroom Classic 8.4 August 2019 parent folder photo count not appearing!

Is there a new setting somewhere? What am I missing?

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1 Correct Answer

Explorer , Aug 13, 2019
richardondrovic Explorer , Aug 13, 2019
Hey Viscott - it is a UNC name vs mapped drive letter issue! Here is what I did:1) Under LR 8.3.1 I created a new test catalog and imported some folders and files from a local drive2) Created the same folders and files on my NAS3) Imported the local drive folder structure as well as the NAS folder structure using its UNC name4) Imported the NAS folder structure again using a mapped drive letter5) All counts were correct6) Upgraded to LR 8.47) Counts were correct for the local drive folder struct...

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Adobe Community Professional ,
Aug 13, 2019

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Viscott  wrote

No mention of what was done.

New and enhanced features | August 2019 release of Lightroom Classic

It appears to be mentioned under Other Enhancements:

Experience performance improvements in Library module, specially while working with Folder panel.

Now, of course that level of detail doesn't satisfy a lot of people, especially programmers, who want to know which lines of code they changed using what methodology. But Adobe just doesn't do that level of detail in the public release notes. The thinking is probably that it should "just work" because we wouldn't be curious about it if it worked right. It's a bug that needs to be fixed, not a problem that needs to be agonized in more detail. They just need to fix it. Same with the preference idea...if it works right, no preference should be needed. Adobe preference dialogs are complicated enough as it is.

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Adobe Community Professional ,
Aug 13, 2019

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Are you using a NAS drive for photo storage?

Note that I'm not suggesting that it's the cause, but might be a medium that engineering didn't check during testing

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Viscott AUTHOR
Explorer ,
Aug 13, 2019

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It's a change in 8.4 thing. I went back to 8.3.1 and its back to normal.

Un needed changes by engineers that clearly don't use the product, especially with very large catalogs.  I have multiple catalogs by year and catalogs for specific clients. 8.4 displays them all the same way with the new Adobe Counting. 

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Viscott AUTHOR
Explorer ,
Aug 13, 2019

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This is a different issue, that one is unrelated to a folder number count on parent and sub folders.

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LEGEND ,
Aug 13, 2019

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So, apparently not a total bug or change.

Got off my rear end. Turned on my PC, Updated LR

In my copy it behaves as follows:

Show Folders in Subfolders (checked): I get quantity at root

Show Folders in Subfolders (not checked): I do not get quantity at root

This screenshot with Show Folders in Subfolders checked (on)

Image 1.png

And with Show Folders in Subfolders not checked (off)

Image 2.png

Works with or without folders expanded out

My Sys Info (truncated):

Lightroom Classic version: 8.4 [ 201908011719-03751b60 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.18362

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 4.0 GHz

Built-in memory: 16317.1 MB

Real memory available to Lightroom: 16317.1 MB

Real memory used by Lightroom: 1938.7 MB (11.8%)

Virtual memory used by Lightroom: 2174.9 MB

GDI objects count: 627

USER objects count: 2033

Process handles count: 2143

Memory cache size: 167.2MB

Internal Camera Raw version: 11.4 [ 273 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1112MB / 8158MB (13%)

Camera Raw real memory: 1113MB / 16317MB (6%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce GTX 1070 Ti (26.21.14.3160)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\22 Photo Trip October 2018 trip 2\22 Photo Trip October 2018 trip 2.lrcat

Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Aurora HDR 2018

3) ColorChecker Passport

4) Facebook

5) Flickr

6) HDR Efex Pro 2

7) Helicon Focus Export

8) Iridient X-Transformer

9) Loupedeck

10) LR/Instagram

11) Luminar 2018

12) Nikon Tether Plugin

13) ON1 Photo RAW 2019

14) ON1 Resize 2019

15) SmugMug

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Adobe Community Professional ,
Aug 13, 2019

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I am using LR 8.4 and MacOS Mojave 10.14.5, and my Lightroom folders show the normal counts as always.

Has to be something else interacting with LR - or a hardware specific issue.

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LEGEND ,
Aug 13, 2019

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So, this time on my 15" MacBook Pro Retina 2015,

And this time, first in LR v8.3.1

With Show Photos in SubFolders Off, no count at root

With Show Photos in SubFolders on, count in root

After the update, no change, Now at v 8.4

With Show Photos in SubFolders Off, no count at root

With Show Photos in SubFolders on, count in root

______________________________________________________________

SysInfo:

Lightroom Classic version: 8.4 [ 201908011719-03751b60 ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.14.6 [18G87]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.8 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 1,189.1 MB (7.2%)

Virtual memory used by Lightroom: 3,409.0 MB

Memory cache size: 22.6MB

Internal Camera Raw version: 11.4 [ 273 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 73MB / 8191MB (0%)

Camera Raw real memory: 74MB / 16384MB (0%)

Displays: 1) 4096x2304, 2) 2880x1800

Graphics Processor Info:

Metal: AMD Radeon R9 M370X

Application folder: /Applications/Adobe Lightroom Classic

Library Path: /Volumes/G-DRIVE mob/porn/Lightroom Porn Catalog/Porn Catalog.lrcat

Settings Folder: /Users/davidgolding/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) Aperture/iPhoto Importer Plug-in

2) Aurora HDR 2018

3) ColorChecker Passport

4) HDR Efex Pro 2

5) Iridient X-Transformer

6) jf Metadata Viewer

7) Loupedeck

8) Luminar 3

9) ON1 Photo RAW 2019

10) ON1 Resize 2019

11) Show Focus Points

12) SmugMug

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Explorer ,
Aug 13, 2019

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Hey Viscott - it is a UNC name vs mapped drive letter issue! Here is what I did:

1) Under LR 8.3.1 I created a new test catalog and imported some folders and files from a local drive

2) Created the same folders and files on my NAS

3) Imported the local drive folder structure as well as the NAS folder structure using its UNC name

4) Imported the NAS folder structure again using a mapped drive letter

5) All counts were correct

6) Upgraded to LR 8.4

7) Counts were correct for the local drive folder structure, counts were wrong for the NAS UNC folder structure, counts were correct for the NAS mapped as a drive letter.

Give it a try and see if that works the same for you.

lr84_bug.jpg

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Adobe Community Professional ,
Aug 14, 2019

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Thanks for detective work and update, Richard. I will submit a bug report along with your solution.

BTW, I had asked Viscott the simple question. Unfortunately, the answer did not address the question.

> Are you using a NAS drive for photo storage?

> Note that I'm not suggesting that it's the cause, but might be a medium that engineering didn't check during testing

Since I know next to nothing about NAS I was unable to offer any help. However, the folder tree header suggested it was on a NAS drive.

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Explorer ,
Aug 14, 2019

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Ian Lyons- thanks! I suspect this isn't just specific to NAS devices, but to any network resource (such as a Linux box etc) being cataloged in LR with a UNC name rather than a mapped drive letter. That probably wouldn't be common but there could be some people out there doing that too.

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New Here ,
Aug 15, 2019

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Count me as another user who has downgraded to 8.3.1 and will have to wait for a fix for this issue before upgrading again. The suggested fix is just not something I'm interested in doing at this time. I get what the engineers were trying to do with regards to speeding up the time it takes to open LR, but the way they went about it was clearly not tested on all storage types that users may have. NAS systems are very prevalent these days, and they should have been part of the testing cycle. The new features in 8.4 simply do not offer enough of an incentive to me to make me want to mess around with my catalog, mapping drives, etc.. I'll simply wait until they have fixed this completely and for every type of storage scenario.

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Viscott AUTHOR
Explorer ,
Aug 15, 2019

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Thank you for your rational thought. Imagine Professionals using a NAS to manage and store all their images?! What a concept. Adobe wake-up and please be more thorough in your upgrades.

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Adobe Community Professional ,
Aug 16, 2019

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I reported the bug and it has been reproduced internally. I also passed along the info provided by Richard.

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Explorer ,
Aug 16, 2019

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Thanks, Ian Lyons​ much appreciated

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New Here ,
Sep 18, 2019

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I know it's only been a few weeks since this was reported up the food chain, but has there been any development on this problem? I'm not going to update my LR CC until I know the problem has been resolved.

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LEGEND ,
Aug 16, 2019

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Each of the customers that see this as a problem should communicate with Adobe at Lightroom Classic | Photoshop Family Customer Community

Add a new problem.

If someone already has, share the link, and others can add to it.

Adobe techs are active at that site, and are getting hit right and left with 8.4 foul ups, looking at, inquiring at, answering, and admitting that Adobe has fouled up.

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New Here ,
Aug 21, 2019

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I'm having exactly the same problem.  360,000 images in my library on a NAS.

I reverted back to the previous Lr version and problem solved... reinstalled the current version, problem back.

I guess this means that my catalogue is not corrupt, but just a bug in this version.

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Most Valuable Participant ,
Sep 18, 2019

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"I know it's only been a few weeks since this was reported up the food chain, but has there been any development on this problem? I'm not going to update my LR CC until I know the problem has been resolved."

 

Adobe has acknowledged the bug with folder counts of folders with UNC paths and assigned it an internal tracking number. But they very rarely say publicly when bugs might be fixed. The best you can do is add your constructive opinion to the bug report in the official Adobe feedback forum: 

https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-8-4-breaks-unc-paths?topic-...

 

Be sure to click Me Too and Follow in the upper-right corner. This will make it a little more likely Adobe will prioritize a fix, and you'll be notified when the bug's status changes. (This forum is primarily user-to-user and Adobe doesn't monitor it closely.)

 

Meanwhile, a workaround is to use a drive letter rather than a UNC path.  Once you've assigned a drive letter, in LR you can right-click a root folder in the Folders panel and do Update Folder Location to change its path to one using the drive letter.

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99jon LATEST
LEGEND ,
Sep 19, 2019

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LR September update is now available. Check for updates in Creative Cloud Apps and install LR 8.4.1

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