Lightroom Classic CC freezes and will not import photos from Camera or Memory Card

New Here ,
Jul 21, 2020 Jul 21, 2020

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I am using LRC CC Release 9.3 on Windows 10 Pro up to date as of 21 July 2020

 

In the last two day when I connect my camera to my computer and proceed to import files LRC displays about 10 of the images on the card and the rest are black rectangels. When I initiate the import windows tells me that the program has frozen. It does not unfreeze...I've waited...

 

I am able to insert the card into the computer card reader and copy the files using explorer to my computer drive. I am then able to restart LRC CC and import the new directory into my catalogue.

 

I am not able to import the images from the card in the computer's card reader.

 

I have not changed any settings on LRC CC in months.

 

Any help would be appreciated.

 

james

TOPICS
Crash or freeze, Import and export, Problem or error

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Adobe Community Professional ,
Jul 21, 2020 Jul 21, 2020

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I generally find that resetting the preferences and optimizing the catalog often help in these types of situations. It's where I'd start first.

warmly/j

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I tried this and it did not work but I got to spend time resetting all my preferences...

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Adobe Community Professional ,
Jul 21, 2020 Jul 21, 2020

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Indeed, reset preferences as outlined here:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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LEGEND ,
Jul 21, 2020 Jul 21, 2020

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Is the camera turning off during the import?

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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No.

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LEGEND ,
Jul 21, 2020 Jul 21, 2020

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Windows, so bring up the device manager, for the USB ports/hubs, look at properties, looking for power settings (some have some do not) see if any power down (theoriticaly if not in use)

 

Some times hard to figure out what port or hub involves the one your camera is plugged into.

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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All USB ports are working fine for everything else. I do not use a hub, just straight into the computer.

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