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I have problems importing videos to Lightroom Classic CC on my Mac Book Pro. (Mac OS High Sierra 10.13) and newest Lightroom Classic CC.
If I try to import a .MOV or MP4, I get an error. "Connection to Dynamic Link-Server failed".
Uninstalling and new installation of Lightroom doesn't help. Is there a possibility to find the detailed error in a log file. (Playing a dia show in Lightroom is possible.)
Adobe support wasn't able to solve my problem, even not during an online support session.
But I could solve it myself after another search in the Adobe Help Pages. I deinstalled Adobe Lightroom and the Creative Cloud. Furthermore I used the Creative Cloud Cleaner Tool to delete all remaining files. Afterwards I performed a new installation of Adobe Lightroom. Now everything is fine.
Use the Creative Cloud Cleaner Tool to solve installation problems
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Hi svha,
Please refer the below discussions related to the same and try the offered solutions.
Connecting to Dynamic Link server failed
Regards,
Mohit
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Same problem on Windows 10.
Quicktime has been uninstalled and reinstalled, but it doesn't solve this problem.
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Adobe support wasn't able to solve my problem, even not during an online support session.
But I could solve it myself after another search in the Adobe Help Pages. I deinstalled Adobe Lightroom and the Creative Cloud. Furthermore I used the Creative Cloud Cleaner Tool to delete all remaining files. Afterwards I performed a new installation of Adobe Lightroom. Now everything is fine.
Use the Creative Cloud Cleaner Tool to solve installation problems
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Great, Thank you so much for sharing the update & fix on this issue.
Regards,
Mohit
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Hi Mohit,
For me this solution doesn't solve the problem. I'm still getting the Dynamic Link server errormessage. I'm working on a MacMini 8GB with OSX High Sierra and Lightroom Classic. The other solution you mentioned in the post above doesn't solve the problem either.
Some additional info, also regarding this post.
- I've reset the LR Classic CC preferences during startup of LR.
- My catalog is located on my harddisk
- My photolibrary is located on an external USB-disk (plenty of space available) connected via USB-2
- When I try to import a video in my catalog and photolibrary on the USB-disk, I get the Dynamic link error.
- When I try try to import the same video in my catalog and to a location on my harddrive I get the message below (there is a problem with your videofile), no mention of dynamic link.
- the video runs fine in Quicktime.
- I'm having the same issues with other videofiles.
Hope this helps.
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I am having the same problem only since updating to Lightroom Classic. Immediately before the update (literally minutes before) I could import from my card reader. However if I directly copy the videos to the folder where I want them imported and then import to My Catalog, the videos import. Adobe seem to want to blame everyone else but this proves to me that this is a bug introduced in the update (along with others such as new problems with use of GPU processor).
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For me, the real proble came from the automatic conversion of my older catalog (Lightroom CC) to the new format (Lightroom Classic CC)
So I created a real new catalog and then imported everything from the old one. And now, everything's fine. Unless the preview of the .MOV files in the Import module.
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Hi slselwyn,
I don't know if it's a bug in LR Classic CC, but the upgrade surely doesn't go smoothly as one might expect. I was able to solve the issue finally, by a complete (clean) reinstall of Mac OS High Sierre. See this post. Hope that solves it for you too!
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I was having the same problem using my iMac this is what fixed it for me.
Import Error: Connecting to Dynamic Link Server Failed https://forums.adobe.com/thread/1235999
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This worked for me. Windows 10. I first uninstalled Lightroom, then rebooted.
Ran the cleaner descrjbed in an earlier comment https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-in…
I took the options to clean everything.
Then updated photoshop and reinstalled lightroom
Peachy!
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I had a great call with Lightroom tech support to solve this. It's about Codecs. I used Handbrake to convert all my video files to a uniform .m4v format and all is well. This takes some time, so I only provceeded after a succesful test.