Lightroom Classic CC - Import Video - Error Dynamic Link Server

New Here ,
Oct 22, 2017 Oct 22, 2017

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I have problems importing videos to Lightroom Classic CC on my Mac Book Pro. (Mac OS High Sierra 10.13) and newest Lightroom Classic CC.

If I try to import a .MOV or MP4, I get an error.   "Connection to Dynamic Link-Server failed".

lightroom_fehler.jpeg

Uninstalling and new installation of Lightroom doesn't help. Is there a possibility to find the detailed error in a log file.  (Playing a dia show in Lightroom is possible.)

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correct answers 1 Correct Answer

New Here , Oct 30, 2017 Oct 30, 2017
Adobe support wasn't able to solve my problem, even not during an online support session.But I could solve it myself after another search in the Adobe Help Pages. I deinstalled Adobe Lightroom and the Creative Cloud. Furthermore I used the Creative Cloud Cleaner Tool to delete all remaining files. Afterwards I performed a new installation of Adobe Lightroom. Now everything is fine.Use the Creative Cloud Cleaner Tool to solve installation problems

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Adobe Employee ,
Oct 23, 2017 Oct 23, 2017

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Hi svha,

Please refer the below discussions related to the same and try the offered solutions.

LIGHTROOM Problem importing videos - An unknown error has occurred while reading the video file. Con...

Connecting to Dynamic Link server failed

Regards,

Mohit

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New Here ,
Oct 26, 2017 Oct 26, 2017

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Same problem on Windows 10.

Quicktime has been uninstalled and reinstalled, but it doesn't solve this problem.

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New Here ,
Oct 30, 2017 Oct 30, 2017

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Adobe support wasn't able to solve my problem, even not during an online support session.

But I could solve it myself after another search in the Adobe Help Pages. I deinstalled Adobe Lightroom and the Creative Cloud. Furthermore I used the Creative Cloud Cleaner Tool to delete all remaining files. Afterwards I performed a new installation of Adobe Lightroom. Now everything is fine.

Use the Creative Cloud Cleaner Tool to solve installation problems

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Adobe Employee ,
Nov 02, 2017 Nov 02, 2017

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Great, Thank you so much for sharing the update & fix on this issue.

Regards,

Mohit

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Community Beginner ,
Nov 10, 2017 Nov 10, 2017

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Hi Mohit,

For me this solution doesn't solve the problem. I'm still getting the Dynamic Link server errormessage. I'm working on a MacMini 8GB with OSX High Sierra and Lightroom Classic. The other solution you mentioned in the post above doesn't solve the problem either.

Some additional info, also regarding this post.

- I've reset the LR Classic CC preferences during startup of LR.

- My catalog is located on my harddisk

- My photolibrary is located on an external USB-disk (plenty of space available) connected via USB-2

- When I try to import a video in my catalog and photolibrary on the USB-disk, I get the Dynamic link error.

Schermafbeelding 2017-11-10 om 15.41.23.png

- When I try try to import the same video in my catalog and to a location on my harddrive I get the message below (there is a problem with your videofile), no mention of dynamic link.

Schermafbeelding 2017-11-10 om 15.53.41.png

- the video runs fine in Quicktime.

- I'm having the same issues with other videofiles.

Hope this helps.

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Explorer ,
Dec 31, 2017 Dec 31, 2017

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I am having the same problem only since updating to Lightroom Classic. Immediately before the update (literally minutes before) I could import from my card reader. However if I directly copy the videos to the folder where I want them imported and then import to My Catalog, the videos import. Adobe seem to want to blame everyone else but this proves to me that this is a bug introduced in the update (along with others such as new problems with use of GPU processor).

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New Here ,
Jan 06, 2018 Jan 06, 2018

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For me, the real proble came from the automatic conversion of my older catalog (Lightroom CC) to the new format (Lightroom Classic CC)

So I created a real new catalog and then imported everything from the old one. And now, everything's fine. Unless the preview of the .MOV files in the Import module.

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Community Beginner ,
Jan 08, 2018 Jan 08, 2018

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Hi slselwyn,

I don't know if it's a bug in LR Classic CC, but the upgrade surely doesn't go smoothly as one might expect. I was able to solve the issue finally, by a complete (clean) reinstall of Mac OS High Sierre. See this post. Hope that solves it for you too!

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New Here ,
Apr 24, 2018 Apr 24, 2018

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I was having the same problem using my iMac this is what fixed it for me.

Import Error: Connecting to Dynamic Link Server Failed https://forums.adobe.com/thread/1235999

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New Here ,
Sep 01, 2018 Sep 01, 2018

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This worked for me.  Windows 10.  I first uninstalled Lightroom, then rebooted.

Ran the cleaner descrjbed in an earlier comment https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-in…

I took the options to clean everything.

Then updated photoshop and reinstalled lightroom

Peachy!

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New Here ,
Mar 17, 2021 Mar 17, 2021

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I had a great call with Lightroom tech support to solve this.  It's about Codecs.  I used Handbrake to convert all my video files to a uniform .m4v format and all is well.  This takes some time, so I only provceeded after a succesful test.

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