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Lightroom Classic CC "files on a volume that does not support trash"

Feb 22, 2020

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Upgraded my iMac (Retina5k, late 2014, 32gb RAM) and now whenever I try to delete files, LR says "Files are on a volume that does not support trash."  I have to go through 2 other keyboard steps to "permanently delete files," and that's a huge drag on my workflow; it's costing my photography business a lot of time and money.  I looked on some other forums and apparently many users are having the same issue since upgrading to Catalina.  

Overall LR Classic has been very slow and dragging lately, and it's getting untenable.  I allocate a huge chunk of my 32gb to LR operation and have had no performance issues with Photoshop or other large apps.  

Is this recognized by Adobe and is a fix on the way?  One workaround suggestion was to do all my file work through Bridge, but that just creates extra steps in the workflow.  I have to edit several sessions a day and used to breeze through deleting images and color-coding files.  Now I might have to migrate my entire workflow to Capture One.

Adobe or fellow users--please advise and thanks.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Lightroom Classic CC "files on a volume that does not support trash"

Feb 22, 2020

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Upgraded my iMac (Retina5k, late 2014, 32gb RAM) and now whenever I try to delete files, LR says "Files are on a volume that does not support trash."  I have to go through 2 other keyboard steps to "permanently delete files," and that's a huge drag on my workflow; it's costing my photography business a lot of time and money.  I looked on some other forums and apparently many users are having the same issue since upgrading to Catalina.  

Overall LR Classic has been very slow and dragging lately, and it's getting untenable.  I allocate a huge chunk of my 32gb to LR operation and have had no performance issues with Photoshop or other large apps.  

Is this recognized by Adobe and is a fix on the way?  One workaround suggestion was to do all my file work through Bridge, but that just creates extra steps in the workflow.  I have to edit several sessions a day and used to breeze through deleting images and color-coding files.  Now I might have to migrate my entire workflow to Capture One.

Adobe or fellow users--please advise and thanks.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Feb 23, 2020

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This problem occurred before and it's an issue with permissions. The solution then was - navigate to the root level of the disk where the photos are stored and create a new folder (call it anything you like) then delete the folder. Empty the trash. Your photos should now delete successfully. This seems to work until the next time you reboot your Mac.

If that does not work I'm out of ideas.

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Mar 01, 2020

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Yes, I had read that workaround, but alas, it did not work for me.  The folder deletes fine from the root level, but LR does not respond in kind.

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Adobe Community Professional ,
Feb 23, 2020

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The Error message is quit clear. The drive you have used for whatever and trying to delete files from is formatted in a way that does Not support the OS X Trash system. So any file you delete from that volume will be Deleted completely and NOT go to the Trash Can.

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Feb 24, 2020

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It is in fact the exact same drive--my iMac's internal hard drive--I have used for years.  It supports the trash system just fine on every other app and has never before denied access to trash.  All worked fine until I upgraded to OS Catalina with LR Classic 9.2.  Sorry if my original message was unclear.

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Feb 24, 2020

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When/if you exit Lightroom Classic, can you use Finder to deleate those photos, and does it behave?

 

In fact, create a file on that drive, in that folder, delete it, does it go to trash?

 

mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3>Just another Adobe customer; My Sys; APP: LRC 9.2.1, PS 21.1.3; CMP: WIN WS 16GB OS 10.0.18363,
mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Feb 24, 2020

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Thanks for your response.  Yes, if I go to file manager and right-click "Move to Trash" or drag the file to trash it does it no problem.  The problem is not the hard drive; it's Lightroom.

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Mar 01, 2020

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I have exactly the same problem. Lightroom updated, and perhaps MacOS too. Now each time I have to delete a file it prompt me stating that the "Files are on a volume that does not support trash". This is not true and has worked for the last 3 years.

Adobe, please resolve this asap. This is a blocker for my workflow.

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Mar 10, 2020

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Ok getting a bit closer to a resolution here.

 

It seems that my documents folder, where I also store my photos and catalog, is mapped to my iCloud system for back up purposes.

 

The iCloud drive is seen as a network drive and for some reason won't work with the Trash.

 

I have tried to store some photos in other areas on my HDD which now works. But the files, and all my original files, stored on the HDD (and backed up on the iCloud) does not.

 

Hope that helps lancet34620377.

 

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Mar 12, 2020

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Thanks--I will look into this--I do sync via icloud...

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