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Lightroom Classic CC "files on a volume that does not support trash"

Community Beginner ,
Feb 22, 2020

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Upgraded my iMac (Retina5k, late 2014, 32gb RAM) and now whenever I try to delete files, LR says "Files are on a volume that does not support trash."  I have to go through 2 other keyboard steps to "permanently delete files," and that's a huge drag on my workflow; it's costing my photography business a lot of time and money.  I looked on some other forums and apparently many users are having the same issue since upgrading to Catalina.  

Overall LR Classic has been very slow and dragging lately, and it's getting untenable.  I allocate a huge chunk of my 32gb to LR operation and have had no performance issues with Photoshop or other large apps.  

Is this recognized by Adobe and is a fix on the way?  One workaround suggestion was to do all my file work through Bridge, but that just creates extra steps in the workflow.  I have to edit several sessions a day and used to breeze through deleting images and color-coding files.  Now I might have to migrate my entire workflow to Capture One.

Adobe or fellow users--please advise and thanks.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Lightroom Classic CC "files on a volume that does not support trash"

Community Beginner ,
Feb 22, 2020

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Upgraded my iMac (Retina5k, late 2014, 32gb RAM) and now whenever I try to delete files, LR says "Files are on a volume that does not support trash."  I have to go through 2 other keyboard steps to "permanently delete files," and that's a huge drag on my workflow; it's costing my photography business a lot of time and money.  I looked on some other forums and apparently many users are having the same issue since upgrading to Catalina.  

Overall LR Classic has been very slow and dragging lately, and it's getting untenable.  I allocate a huge chunk of my 32gb to LR operation and have had no performance issues with Photoshop or other large apps.  

Is this recognized by Adobe and is a fix on the way?  One workaround suggestion was to do all my file work through Bridge, but that just creates extra steps in the workflow.  I have to edit several sessions a day and used to breeze through deleting images and color-coding files.  Now I might have to migrate my entire workflow to Capture One.

Adobe or fellow users--please advise and thanks.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Bug, Mac, Performance, Problem or error

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Feb 22, 2020 1
Participant ,
Feb 23, 2020

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This problem occurred before and it's an issue with permissions. The solution then was - navigate to the root level of the disk where the photos are stored and create a new folder (call it anything you like) then delete the folder. Empty the trash. Your photos should now delete successfully. This seems to work until the next time you reboot your Mac.

If that does not work I'm out of ideas.

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Feb 23, 2020 2
Community Beginner ,
Mar 01, 2020

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Yes, I had read that workaround, but alas, it did not work for me.  The folder deletes fine from the root level, but LR does not respond in kind.

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Mar 01, 2020 0
Adobe Community Professional ,
Feb 23, 2020

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The Error message is quit clear. The drive you have used for whatever and trying to delete files from is formatted in a way that does Not support the OS X Trash system. So any file you delete from that volume will be Deleted completely and NOT go to the Trash Can.

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Feb 23, 2020 1
Community Beginner ,
Feb 24, 2020

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It is in fact the exact same drive--my iMac's internal hard drive--I have used for years.  It supports the trash system just fine on every other app and has never before denied access to trash.  All worked fine until I upgraded to OS Catalina with LR Classic 9.2.  Sorry if my original message was unclear.

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Feb 24, 2020 0
LEGEND ,
Feb 24, 2020

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When/if you exit Lightroom Classic, can you use Finder to deleate those photos, and does it behave?

 

In fact, create a file on that drive, in that folder, delete it, does it go to trash?

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Feb 24, 2020 1
Community Beginner ,
Feb 24, 2020

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Thanks for your response.  Yes, if I go to file manager and right-click "Move to Trash" or drag the file to trash it does it no problem.  The problem is not the hard drive; it's Lightroom.

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Feb 24, 2020 1
New Here ,
Mar 01, 2020

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I have exactly the same problem. Lightroom updated, and perhaps MacOS too. Now each time I have to delete a file it prompt me stating that the "Files are on a volume that does not support trash". This is not true and has worked for the last 3 years.

Adobe, please resolve this asap. This is a blocker for my workflow.

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Mar 01, 2020 2
New Here ,
Mar 10, 2020

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Ok getting a bit closer to a resolution here.

 

It seems that my documents folder, where I also store my photos and catalog, is mapped to my iCloud system for back up purposes.

 

The iCloud drive is seen as a network drive and for some reason won't work with the Trash.

 

I have tried to store some photos in other areas on my HDD which now works. But the files, and all my original files, stored on the HDD (and backed up on the iCloud) does not.

 

Hope that helps lancet34620377.

 

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Mar 10, 2020 0
Community Beginner ,
Mar 12, 2020

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Thanks--I will look into this--I do sync via icloud...

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Mar 12, 2020 0
New Here ,
Oct 03, 2020

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So the problem is that Mac OS Lightroom Classic pops a warning when a user selectes the Delete Rejected Photos option under the Photo menu.  LR doesn't like to handle files that are managed by the system that are also stored/copied/backed-up to an external system or service.  In this case iCloud Drive or Dropbox, its says teh files will be deleted but not put in the trash.

 

For the increasing large number of people who also use iCloud Drive on Macs.  iCloud BackUp manages everything in the ~/user/Documents/ folder which includes everything on the Desktop.     It does not back up anything in the ~/user/Pictures/ folder because iCloud handles the Photos pictures in a different way.  Thi smeans none of the files Adobe puts in the Pictrues folder are backed up by the Apple service.   i.e your catalog file, previews, presets, or lrlibrary, or lrcat.zip (backup files.)  

 

That is a problem for me, I want my latest LR catalog automatically backed up, but I also don't want to fill up my iCloud space with Smart Previews which can easily be rebuilt.  I have 60,000 pictures and only sync about 4,000 to Adobe's Mobile Cloud, so that is not a backup option.  

 

So the question is how can you safely delete files you are working on, but you want to move them to the MacOS Trash.

 

Set up a smart collection called something like To Be Deleted.   The only property of this smart collection is:

    Pick Flag is rejected 

Anytime you decided you want to delete files but reserve a chance of recovering them, go to this smart collection, select all, and drag/move them to a folder in the ~user/Pictures/ folder   (or a folder inside that folder.)   This puts the pictures you want deleted into a space Adobe can deal with.

 

Finally select Delete Rejected Photos and go check to make sure they are in the Trash.

 

Frankly, Adobe needs to start cooperating and with work with MacOS/iOS/iCloud and Photos file/systems.

 

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Oct 03, 2020 1
Yves-CH LATEST
Participant ,
Oct 13, 2020

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Bonjour, j'ai aussi remarqué que ce messages s'affiche dès qu'on souhaite supprimer en une seule sélection plus de 100 fichiers, même si ces fichiers sont sur un disque séparré formaté en APFS (macOS 10.15.7) ayant suffisament d'espace libre. Est-ce que d'autres personnes ont rencontré ce soucis ? Si chez Adobe quelques personnes pouvaient essayer avec plus de 100 photos à supprimer en une unique sélection, peut-être est-ce une secondes piste de déboggage ?

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Oct 13, 2020 0