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LR classic worked very well and fast. However, for the last couple of days I have a problem with LR classic. When I start the programme, it shows the working screen, but stops when the pictures in the file structure should be shown. Then LR classic crashes after about 30 seconds.
However, when I open Photoshop within these 30 seconds, LR opens finally perfect and I can close Photoshop.
Any ideas how I can solve this problem?
Thanks for your help and support
Andreas
My system:
Win 10 prof 64-bit - 32 GB RAM - i7-9700K CPU @ 3.60GHz - LR & PS on 1 TB SSD - Nvidia RTX 2080 Super - latest NVIDIA Studio Driver installed - actual versions of LR Classic and Photoshop
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What version NUMBER of Lightroom Classic? (Please give us the version NUMBER and not words like "latest" or "up-to-date")
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Version 10.2 LR Classic
Version 22.3.1. Photoshop
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Have you tried Optimizing and Resetting the cache in Lightroom? if you have, and those did not help, then I suggest uninstalling and reinstalling the current version.
warmly/j
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Hi Joseph
Yes, I did Optimizing and Resetting the caches in LR and I have deleted the preferences.
Uninstalling and Reinstalling will probably be the next step
Thanks for your help
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Hi everybody
The problems are getting worser! I still have to open Photoshop in order that LR Classic CC starts working. The I close Photoshop.
Now, when I work in LR Classic and I will edit a picture in Photoshop - Photoshop CC will open, but I can only see 1/3 of the picture in the top right corner of the PS screen. I can't move the picture. Furthermore, when I tried to use the copy tool (S), this won't work. Any of the tools will work.
However, when I start Photoshop CC (without having opened LR Classic), I can easily work on all pictures quite normal .
I suppose that the LR Classic programm installation is corrupt.
How do I unstall LR Classic and reinstall it without having any problems with the licencse etc.??
Thanks for your help - the LR / PS issue is very annoying...
Andreas
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further remarks:
This in addition to my postings of April 28 and April 30, 2021
Regards, Andreas
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Hi dj_paige,
Thanks for the links above. None of the information in the links helped...
Furthermore, after doing all the things in the first link - PS Elements does not work any longer (fault 16) and I have to uninstall and reinstall it. (will do that tomorrow)
The "normal" Photoshop still shows the above mentioned problems when opening from LR for editing reasons.
Regards Andreas
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PS and LR classic are working fine again - but I did not have to do the uninstall/reinstall procedure.
What helped was an update of Adobe Creative Cloud App that I received today.
Regards Andreas