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Lightroom classic CC windows 10 not importing

Community Beginner ,
May 10, 2020

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Lightroom is not letting me import mov. video file.  get message....."an unknown error has occured while reading video file.connecting to dynamic link server failed"

 

it use to work months ago.  I also read quicktime has a securtiy issue.  I did install it, it still didn't work and uninstalled it.

 

Thank you!

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Lightroom classic CC windows 10 not importing

Community Beginner ,
May 10, 2020

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Lightroom is not letting me import mov. video file.  get message....."an unknown error has occured while reading video file.connecting to dynamic link server failed"

 

it use to work months ago.  I also read quicktime has a securtiy issue.  I did install it, it still didn't work and uninstalled it.

 

Thank you!

Topics

Bug, Community Information, How to

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729

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Adobe Community Professional ,
May 10, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the LR Classic forum so that proper help can be offered.

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Community Beginner ,
May 21, 2020

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Sorry, I'm not understanding your comment. Where do I get help?  Thanks 

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Adobe Community Professional ,
May 21, 2020

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Hi obeanie,

 

We can try to help here. But, first, please provide some additional detail:

 

  • What version of Lightroom are you using?
  • What version of Windows 10 are you using?
  • Where did the .mov file originate? From what device?
  • Can you open and play the .mov file with another program?

 

That will get us started. 

Mike

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