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Lightroom Classic Cloud Freezing since Update to 9.3

New Here ,
Jul 10, 2020

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I've had the problem of LR CC v 9.3 freezing when I try to export a group of images , it's happened a few times since I upgraded to v 9.3.    I'm unable to Force Quit it, I have to shut down the computer maually.

Any advice will be appreciated!

I'm on an iMac, here's the System Info:

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.3 [19D76]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.5 GHz
SqLite Version: 3.30.1
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 577.1 MB (7.0%)
Virtual memory used by Lightroom: 9,508.3 MB
Memory cache size: 16.7MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 368MB / 4095MB (8%)
Camera Raw real memory: 379MB / 8192MB (4%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 575

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Crash or freeze

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Lightroom Classic Cloud Freezing since Update to 9.3

New Here ,
Jul 10, 2020

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I've had the problem of LR CC v 9.3 freezing when I try to export a group of images , it's happened a few times since I upgraded to v 9.3.    I'm unable to Force Quit it, I have to shut down the computer maually.

Any advice will be appreciated!

I'm on an iMac, here's the System Info:

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.3 [19D76]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.5 GHz
SqLite Version: 3.30.1
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 577.1 MB (7.0%)
Virtual memory used by Lightroom: 9,508.3 MB
Memory cache size: 16.7MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 368MB / 4095MB (8%)
Camera Raw real memory: 379MB / 8192MB (4%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 575

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Crash or freeze

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81

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LEGEND ,
Jul 10, 2020

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When this happens, do other software on the computer still run properly, or is the whole computer frozen?

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New Here ,
Jul 11, 2020

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Other software runs while Lightroom is frozen.

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Adobe Community Professional ,
Jul 11, 2020

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If you are not seeing a error message? Go to Lightroom preferences > General tab and click on "Reset all warning dialogs".

LrC may be waiting for a response to a warning.

Screenshot 2020-07-11 at 9.23.11 AM.png

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.4, Lr 3.4.1, Ps 21.2.2, Camera OM-D E-M1.

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New Here ,
Jul 11, 2020

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Thank you! I get no warning or error message. I'll try that.

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New Here ,
Jul 11, 2020

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I'm not able to click on that reset, the button is greyed out. 

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Adobe Community Professional ,
Jul 11, 2020

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Do you mean the RESET ALL WARNING DIALOGS button? If it is then they don't need to be reset.

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Adobe Community Professional ,
Jul 11, 2020

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You are 2 point releases behind on the OS X version. OS X, MacOS, is now at 10.15.5.

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New Here ,
Jul 11, 2020

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I hadn't realized! Will

uodate immediately! Thanks. 

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