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Lightroom classic crash when wanting to view tutorial videos in lightroom cc app

New Here ,
May 04, 2020

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Hi guys

I have lightroom classic. And it crushed before and then they told me to change my gpu preferences and then it worked! 

now, i'm trying to view tutorial videos on lightroom the app, and now this crashes as soon as the video starts. I tried doing the same as with the lightroom classic but lightroom app doesn't have the same settings. 

can someone please help me

 

thanks so much

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Crash or freeze

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Lightroom classic crash when wanting to view tutorial videos in lightroom cc app

New Here ,
May 04, 2020

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Hi guys

I have lightroom classic. And it crushed before and then they told me to change my gpu preferences and then it worked! 

now, i'm trying to view tutorial videos on lightroom the app, and now this crashes as soon as the video starts. I tried doing the same as with the lightroom classic but lightroom app doesn't have the same settings. 

can someone please help me

 

thanks so much

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

Topics

Crash or freeze

Views

116

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Adobe Employee ,
May 04, 2020

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Hi there,

 

Sorry that Lightroom Classic is crashing as soon as you attempt to view the in app tutorials. 

 

Which version of Lightroom Classic are you using and under which section are you viewing the tutorial? 

 

Do you have the option "use graphics processor" disabled under the Preferences> Performance section in Lightroom?

 

Also, would you mind submitting the crash reports to us so that our Engineers can look into the root cause? See https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Thanks,

Akash

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