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Lightroom classic crash

New Here ,
Jan 19, 2021 Jan 19, 2021

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Hi,

I have a macbook pro 13 inch, running OS 10.12.6, sierra. I'm on lightroom version 6.7.

I was captioning some images when LR crashed. When I try to reopen I get the 'Lightroom quit unexpectedly' message. The reopen button doesn't work. I've rebooted, but the same thing happens. As LR wont launch I can't change the preferences or the GPU setting.

Any suggestions gratefully recieved.

 

 

Thanks,

 

 

Paul Thompson.

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Community Expert ,
Jan 19, 2021 Jan 19, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help we need more informations about your environment. 

Which operating system do you use? 

Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

Do you get an error message? If yes, please post the exact message or an screenshot.  

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them. 

insert graphic compact.png

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Thank you, that worked.

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